Concierge | PLANTA Yorkville

1 month ago

Toronto, Ontario, Canada PLANTA Restaurants Full time
Join Our Team as a Concierge at PLANTA Restaurants

We are seeking a highly skilled and dedicated Concierge to join our team at PLANTA Restaurants. As a Concierge, you will be responsible for ensuring that our guests have a pleasant and memorable dining experience from the initial impression to the fond farewell.

Key Responsibilities:

  • Champion the brand's vision and values, contributing to a culture of positivity and high standards where all employees strive for excellence.
  • Create an environment that is warm, welcoming, and filled with positivity for guests and employees.
  • Uphold our standards at all times, treating everyone with courtesy and respect.
  • Warmly and graciously greet all incoming and departing guests.
  • Seat guests proactively, promptly, with genuine care to attention and detail.
  • Actively communicate with the Leadership team any issues or potential concerns relating to seating, guest experience, or the ability of staff to service the business of their section.
  • Prepare and present all pre-shift notes for upcoming service.
  • Operate and maintain reservations systems and assign reservations daily on SevenRooms that is logical and appropriate.
  • Update reservation system with guest information and details.
  • Answer incoming calls, reservations, and administer call backs.
  • Advise colleagues of guest special occasions, unique celebrations, concerns for allergies or other service needs which require special attention, once known.
  • Relaying the necessary information in regards to allergies and guest requests to management, respective captain, and kitchen.
  • Constant communication with captains and management to ensure out times are provided, guests are dining within appropriate times, and resets are completed in an efficient manner.
  • Ensure opening, closing, and weekly checklists are being used and all tasks on said checklists are being completed.
  • Ensure that all areas of the restaurant under Concierge's purview are well maintained and kept clean at all times, including the concierge stands, all front entrance windows, floors, and mats, mirrors, and chrome, and washrooms.
  • Communicate with leadership on any need-to-know information regarding restaurant or Concierge-specific needs.
  • Complete any additional tasks assigned to the Concierge team, such as MyCheck integration or take-out order management.

Requirements:

  • Fully understand and embody PLANTA's can-do attitude, demonstrating a level of passion and dedication where no task is beneath you.
  • 1-2 years' experience in a similar, fast-paced environment with similar standards.
  • Experience using reservation systems.
  • Well-spoken and excellent communication skills.
  • Humble and relatable with a confident attitude.
  • Remain highly detailed at all times.
  • Respectful and professional with all interactions.
  • Proactive in understanding guests' needs.
  • Creativity in finding solutions to provide guests an exceptional experience.
  • Ability to ease conflict and resolve issues.
  • Team-oriented with capability to work in a high-stress environment.
  • High organizational skills and ability to prioritize.
  • Professional appearance appropriate for a premier restaurant.
  • Results-oriented and impeccably organized.
  • Degree/Diploma in Hospitality, WSET, Prud'homme, or equivalent considered an asset.
  • Full-time flexible hours are required (days, nights, weekends, holidays) or as agreed with your hiring manager.

At PLANTA, we do not tolerate any form of discrimination in the workplace, including during the recruitment stages. As such, all applications are viewed by our diverse recruitment team that uses a holistic and equitable approach. PLANTA is an equal opportunity employer committed to diversity and inclusion. We are pleased to consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veterans status, Aboriginal/Native American status, or any other legally-protected factors. Disability-related accommodations in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act during the application process are available upon request.

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