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Senior Technical Operations Specialist

2 months ago

Richmond, British Columbia, Canada UnitedHealth Group Full time
About the Role

We are seeking a highly skilled Senior Technical Operations Specialist to join our team at UnitedHealth Group. As a key member of our Support and Services department, you will play a critical role in providing second-level support for our Cloud applications, including Stratus Imaging Archive and Stratus Imaging Viewer.

Key Responsibilities
  • Act as a senior technical resource for Support and Services team members, providing expert guidance and support for Cloud applications.
  • Assist in troubleshooting on-premise PACS software, particularly when interacting with Stratus products.
  • Monitor and ensure accuracy of all escalations and requests, consistently resolving, de-escalating, or further escalating issues as needed.
  • Research, investigate, and test new issues and workflows prior to production release, analyzing and considering impacts on interconnected systems and workflows.
  • Coordinate issue resolution efforts with other departments (internal and external) to ensure timely and efficient resolutions are met and customer satisfaction is upheld.
  • Maintain proper tracking of problem resolution for reference, knowledge collection, and management reporting.
  • Contribute to knowledge management systems and provide input to Engineering regarding serviceability and product acceptance and operation in production environments.
  • Be available for a weekly on-call rotation for off-hour critical and patient safety issues escalation.
Requirements
  • Bachelor and/or college degree (Computer Technical Specialist diploma preferred) or equivalent experience.
  • 1+ years of experience troubleshooting Change Healthcare Radiology Solutions products, specifically around the Archiving subsystem or equivalent.
Preferred Qualifications
  • Cloud/GCP experience.
  • 1+ years troubleshooting Change Healthcare Stratus Solutions.
  • HL7 and DICOM experience.
  • Experience with JSON.
  • Proven solid communication and customer services skills.
  • Demonstrated continuous desire to learn.
  • Ability to coach, mentor, and train.
  • Ability to work independently without supervision.
About UnitedHealth Group

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone – of every race, gender, sexuality, age, location, and income – deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes – an enterprise priority reflected in our mission.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.