Marketing Operations Lead

3 weeks ago

Toronto, Ontario, Canada Wunderman Full time

Are you a dynamic leader with a proven ability to motivate and guide a high-performing team? If you thrive in a fast-paced, international working environment and are seeking an exciting management position, we invite you to consider the role of Marketing Operations Manager at our organization.

Role Type: Permanent, Full-Time Hybrid Position (3 days/week in office).

As our new Marketing Operations Manager, you will be responsible for the smooth running of our daily operations and implementation of client campaigns, ensuring the continuous development of staff and operation services. You will oversee the team's daily operation and workload distribution, ensuring delivery on client commitments as outlined in any Service Level Agreements, and compliance with any other client requirements.

Key Responsibilities:

  1. Overseeing the team's daily operation and workload distribution
  2. Ensuring delivery on client commitments as outlined in any Service Level Agreements, and compliance with any other client requirements
  3. People management, development and supporting recruitment efforts
  4. Leading initiatives to improve internal processes and systems
  5. Inspiring and keeping team motivated to deliver their best work
  6. Reporting on progress and development for internal and external stakeholders
  7. Defining and executing strategies to deliver on company objectives and goals
  8. Proactive risk management and mitigation efforts

We operate in a global environment with global clients covering multiple time zones, we expect you to be flexible with a can-do attitude.

As a team, we work closely together with our colleagues in various locations, and you will play a crucial part in working closely with your operations team, and report directly to the Operations Director. We are proud of our multicultural environment and dynamic atmosphere where we not only work together – we are great at having fun as well.

We are looking for a skilled Marketing Operations Manager to join our team. As a Marketing Operations Manager, you will be responsible for the smooth running of our daily operations and implementation of client campaigns, ensuring the continuous development of staff and operation services.

Key Qualifications:

  1. Demonstrated success in operational execution and process improvement.
  2. Track record of success in building and leading effective teams, fostering talent development and strategically managing resources to achieve operational excellence.
  3. Highly collaborative, driven by a strong desire to continuously improve and deliver high quality.
  4. Excellent communication skills: ability to provide straightforward directions as well as inspire a team.

Preferred Qualifications:

  1. Proven experience conducting root cause analysis, managing incidents, and implementing preventative measures.
  2. Ability and experience using data to inform decision-making, such as selecting appropriate KPIs for measurement.
  3. Successfully implemented performance management strategies to drive team growth and achievement.
  4. Proven ability to establish and nurture strong working relationships, preferably in a global context.
  5. Experience in marketing operations, personalization/automation, process improvement, or project management is desired.
  6. Experience with marketing automation tools like Salesforce or Adobe Campaign is a plus.

We are a world-leading Centre of Excellence that helps businesses humanize the relationship between the brand and the customer through hyper personalization at scale, marketing automation and CRM. With the brain of a consultancy, the heart of an agency and the power of technology and data, we work with some of the world's most admired brands to help them on their transformation journey to becoming truly customer-centric.

We are part of the global VML network that encompasses more than 30,000 employees across 150+ offices in 60+ markets, each contributing to a culture that values connection, belonging, and the power of differences.

We are committed to fostering an all-inclusive work environment that is both rewarding and career-forward. Our Inclusion, Equity & Belonging initiatives, alongside the VML Foundation, reflect our dedication to giving back and making a positive impact in our communities and beyond.

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