Tech Support Specialist

3 weeks ago


Vancouver, British Columbia, Canada Hootsuite Inc. Full time

We are seeking a diligent and resourceful Tech Support Specialist to join our team in Vancouver, Canada. This is an exciting opportunity for individuals who are passionate about providing top-notch IT support and troubleshooting expertise.

About the Role:
  • As a key member of our IT team, you will be responsible for supporting the Helpdesk ticket queue, deploying laptops and hardware peripherals, and collaborating with the Global IT team to execute IT projects.
  • You will work closely with our Helpdesk team to identify and resolve technical issues, document procedures and solutions in our ticketing system, and ensure seamless communication with clients.

Responsibilities:

  • Configure and deploy laptops for new users, as well as end-users as needed
  • Set up, install, modify, configure, and maintain desk hardware in the office
  • Input and update assets in the hardware asset management system according to Helpdesk's processes and procedures
  • Collaborate with Hootsuite's global Helpdesk team to resolve technical issues and improve workflows

Requirements:

  • Experience in troubleshooting Mac and Windows OS problems, with a working knowledge of Dell laptops
  • Background in meeting room hardware, AV gear, and support for meetings
  • Ability to translate technical issues into understandable language for end-users
  • Familiarity with agile environments and willingness to learn new systems and vendors

What We Offer:

  • A competitive salary range of $45,000 - $65,000 per year, commensurate with experience
  • A dynamic and supportive work environment


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