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Service Technician
1 month ago
Cold Jet is seeking a highly skilled Service Technician to join our team. As a Service Technician, you will be responsible for providing installation, service, and troubleshooting support on dry ice blasting machines and dry ice manufacturing equipment.
Key Responsibilities:- Perform equipment repairs at customer sites and at our Rancho Cucamonga office, performing electrical and mechanical troubleshooting and repair on industrial machinery.
- Provide technical phone support and hands-on troubleshooting.
- Generate and update service quotes, service call orders, and job entries in company software systems and complete associated paperwork.
- Contribute to sales of parts and service.
- Support other Cold Jet departments, sales, engineering, and operations.
- Able and willing to travel up to 10% of the time, including international travel.
- Resolve customer issues diplomatically and create value for both customers and Cold Jet in a professional manner.
- Communicate clearly and effectively with customers in a training situation.
- Apply technical and logical methodologies to solve problems in stressful and difficult environments.
- Schedule workloads, materials, and parts needed to complete tasks in a timely manner and to the satisfaction of the customer.
- Develop and implement inventory control procedures and sequence of operations within Cold Jet's Rancho Cucamonga office to optimize inventory flow and ensure inventory accuracy and correct use of systems.
- Review monthly inventory trends and discuss variations with the inventory manager.
- Recommend the replenishment of inventory as required by sales activity.
- Work in collaboration with the Inventory Manager to plan and execute cycle counts and annual inventory audits.
- Degree in a technical field or equivalent military training.
- 5+ years' experience in field service working with mechanical equipment.
Cold Jet is an innovative and energetic company that prides itself in the design, production, and sales of world-class, state-of-the-art dry ice technology. We are committed to building a legacy of innovation and excellence through the recruitment, hiring, training, and retention of talented professionals.
