Service Technician

2 weeks ago

Cambridge, Ontario, Canada Cold Jet Full time
Job Title: Service Technician

Cold Jet is seeking a highly skilled Service Technician to join our team. As a Service Technician, you will be responsible for providing installation, service, and troubleshooting support on dry ice blasting machines and dry ice manufacturing equipment.

Key Responsibilities:
  • Perform equipment repairs at customer sites and at our Rancho Cucamonga office, performing electrical and mechanical troubleshooting and repair on industrial machinery.
  • Provide technical phone support and hands-on troubleshooting.
  • Generate and update service quotes, service call orders, and job entries in company software systems and complete associated paperwork.
  • Contribute to sales of parts and service.
  • Support other Cold Jet departments, sales, engineering, and operations.
  • Able and willing to travel up to 10% of the time, including international travel.
  • Resolve customer issues diplomatically and create value for both customers and Cold Jet in a professional manner.
  • Communicate clearly and effectively with customers in a training situation.
  • Apply technical and logical methodologies to solve problems in stressful and difficult environments.
  • Schedule workloads, materials, and parts needed to complete tasks in a timely manner and to the satisfaction of the customer.
Operations Support Responsibilities:
  • Develop and implement inventory control procedures and sequence of operations within Cold Jet's Rancho Cucamonga office to optimize inventory flow and ensure inventory accuracy and correct use of systems.
  • Review monthly inventory trends and discuss variations with the inventory manager.
  • Recommend the replenishment of inventory as required by sales activity.
  • Work in collaboration with the Inventory Manager to plan and execute cycle counts and annual inventory audits.
Requirements:
  • Degree in a technical field or equivalent military training.
  • 5+ years' experience in field service working with mechanical equipment.

Cold Jet is an innovative and energetic company that prides itself in the design, production, and sales of world-class, state-of-the-art dry ice technology. We are committed to building a legacy of innovation and excellence through the recruitment, hiring, training, and retention of talented professionals.

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