Technical Service Representative

4 weeks ago


Québec, Quebec, Canada Ortho Clinical Diagnostics Full time

The Opportunity

At QuidelOrtho, we're united by a shared passion for delivering innovative diagnostic solutions that transform lives. As a Technical Service Representative, you'll play a vital role in ensuring our customers receive exceptional support for our electronic medical devices.

The Role:

You'll be responsible for installing, troubleshooting, and repairing our devices at customer sites, providing top-notch service and ensuring seamless operations. With a strong focus on customer satisfaction, you'll work closely with our sales team to deliver exceptional results.

The Responsibilities:

  • Install, test, and certify electronic medical devices at customer sites
  • Provide on-site technical support and repair services as needed
  • Collaborate with sales teams to deliver exceptional customer experiences
  • Accurately complete all paperwork associated with service calls and scheduled PMs
  • Stay up-to-date on industry practices and advancements

The Individual

We're seeking a highly motivated and detail-oriented individual with a strong background in electronics or biomedical engineering. As a Technical Service Representative, you'll be responsible for providing exceptional support to our customers, working independently in a home office environment, and maintaining a valid driver's license.

Requirements:

  • Education: Community college or university graduate from an electronic/biomedical engineering program or equivalent
  • Bilingual in English and French
  • Superior oral and written communication skills, strong analytical skills, and a high level of drive and initiative
  • Excellent interpersonal and influencing skills, with the ability to deal with multiple projects and priorities in a dynamic team-oriented environment
  • Safe driving skills and ability to lift up to 75 pounds
  • Ability to legally travel to the US for new hire training

Preferred:

  • Experience working in hospitals or laboratories repairing medical equipment

The Work Environment

This is a remote position that offers a company car, gas card, cell phone, and laptop. All vehicle maintenance will be covered by QuidelOrtho. You'll be required to travel up to 70% for this position, with a typical work week and hours with overtime required in an outside field service environment.



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