Technical Service Representative

4 weeks ago

Québec, Quebec, Canada Ortho Clinical Diagnostics Full time

The Opportunity

At Ortho Clinical Diagnostics, we are a world-leading in vitro diagnostics company with award-winning expertise in immunoassay and molecular testing, clinical chemistry, and transfusion medicine. Our team of over 6,000 strong operates in over 130 countries, providing fast, accurate, and consistent testing where and when it's needed most.

The Role:

We are seeking a Technical Service Representative to provide on-site technical product services, including installation, service, and equipment repair to customers. This is a remote position that offers a company car, gas card, cell phone, and laptop. All vehicle maintenance will be covered by Ortho Clinical Diagnostics.

The Responsibilities:

  • Install, troubleshoot, repair, test, and certify electronic medical devices distributed by Ortho Clinical Diagnostics.
  • Provide service to hospitals across Quebec and other provinces when required.
  • Accurately complete all paperwork associated with service calls and scheduled PMs.
  • Stay current on industry practices and assist Account Managers with customer presentations and trade shows as required.
  • Perform other work-related duties as assigned.

Requirements:

  • A community college or university graduate from an electronic/biomedical engineering program or equivalent is required.
  • Bilingual in English and French.
  • Superior oral and written English communication skills, strong analytical skills, and a high level of drive and initiative.
  • Excellent interpersonal and influencing skills with the ability to deal with multiple projects and priorities in a dynamic team-oriented environment.
  • Safe driving skills.
  • Ability to legally travel to the US for new hire training.
  • Ability to lift 75lbs.
  • Ability to legally work in Canada, as we are not offering sponsorship for this position.
  • Up to 70% travel is required for this position.

Preferred:

  • Experience working in hospitals laboratories repairing medical equipment is an asset.

The Key Working Relationships:

  • Field Service: Technical Service representatives, apprentice, Senior Technical Service representatives, Regional Service Specialists, Regional Service Managers, Canada Service Director.
  • Sales: Sales Director, Account Managers, Sales Manager, Marketing.
  • Technical Specialists, Field Application Specialists, Technical Support Specialists.
  • Interacts with other aspects of the organization as required (e.g., Finance, HR, IT, Customer Service, etc.).
  • Customers including but not limited to Laboratory Managers, Supervisors.

The Work Environment:

Typical work week and hours with overtime required in an outside field service environment. Must have the discipline, organization skills, and self-motivation to work autonomously in a home office environment. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus. While performing the duties of this job, regularly required to use hands to finger, handle, or feel and talk or hear. Frequently required to stand, walk, bend, twist, reach, and sit. Occasionally required to reach, kneel, squat, or balance. Must be physically able to travel up to 75%. Must maintain a valid driver's license and must own and maintain an automobile suitable for travel to customer sites, airport, etc. Travel includes airplane, train, automobile, and overnights. On a typical workday, 80% of time meeting with people, 20% of the time on computer, doing paperwork, or on phone. Must be able to lift up to 75 pounds.

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