Front Desk Representative
1 month ago
We are seeking a highly organized and customer-focused Front Desk Agent to join our team at Lake Louise Inn.
Job Summary:The Front Desk Agent will be responsible for providing exceptional customer service to our guests, handling room reservations, and ensuring a smooth check-in and check-out process.
Key Responsibilities:- Guest Services: Register arriving guests, assign rooms, and provide information on hotel facilities and services.
- Room Management: Process group arrivals and departures, take, cancel, and change room reservations.
- Clerical Duties: Maintain an inventory of vacancies, reservations, and room assignments, and perform clerical tasks such as faxing, filing, and photocopying.
- Customer Service: Answer telephone calls, relay messages, and provide general information about points of interest in the area.
- Administrative Tasks: Process guests' departures, calculate charges, and receive payments.
- Education: Secondary (high) school graduation certificate or equivalent experience.
- Experience: 7 months to less than 1 year of experience in a similar role.
- Language: English.
- Work Hours: 35 hours per week.
- Health Benefits: Dental plan and health care plan.
- Other Benefits: On-site housing options and other benefits.
- Foreign Credential Recognition: Supports newcomers and/or refugees with foreign credential recognition.
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Front Desk Representative
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