Front Desk Representative

4 weeks ago


Lake Louise, Canada Lake Louise Inn Full time
Job Title: Front Desk Agent

We are seeking a highly organized and customer-focused Front Desk Agent to join our team at Lake Louise Inn.

Job Summary:

The Front Desk Agent will be responsible for providing exceptional customer service to our guests, handling room reservations, and ensuring a smooth check-in and check-out process.

Key Responsibilities:
  • Register arriving guests and assign rooms
  • Process group arrivals and departures
  • Take, cancel, and change room reservations
  • Provide information on hotel facilities and services
  • Process guests' departures, calculate charges, and receive payments
  • Maintain an inventory of vacancies, reservations, and room assignments
  • Follow emergency and safety procedures
  • Clerical duties (i.e., faxing, filing, photocopying)
  • Answer telephone and relay telephone calls and messages
  • Assist clients/guests with special needs
  • Contact customers to deliver requested wake-up calls
Requirements:
  • Secondary (high) school graduation certificate or equivalent experience
  • 7 months to less than 1 year of experience in a similar role
Benefits:
  • Dental plan
  • Health care plan
  • On-site housing options
Language:

English

Work Hours:

35 hours per week



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