IT Service Management Director

12 hours ago


London, Ontario, Canada Moneris Solution Corporation Full time
About This Role
Are you an experienced IT professional seeking a challenging leadership position? Do you have a strong background in IT service management, with expertise in incident, problem, and change management?
We are currently looking for an IT Service Management Director to join our team at Moneris Solution Corporation. As a senior leader, you will oversee the daily operations of our IT service management processes, ensuring seamless execution and delivery of high-quality services to our customers.

Your Responsibilities
As our ideal candidate, you will lead IT service management teams responsible for executing daily operations of Moneris' IT service management processes, including incident management, major incident management, problem management, change management, and configuration management. Your key responsibilities will include:
  1. Managing IT service management processes for Incident, Major Incident, Problem, Change, and Configuration Management.
  2. Tracking and enforcing daily process compliance issues with stakeholders.
  3. Supporting technology team members on ITSM process and procedural questions.
  4. Leveraging your industry knowledge to improve ITSM processes delivered at Moneris.

Your Qualifications
To be successful in this role, you should possess a Bachelor's degree in information technology, system administration, or a related field, along with a minimum of 10 years of experience working in IT service management, including senior technical resource management. Additionally, you should have a solid understanding of ITIL V3 or V4 and experience supporting payment systems within a merchant acquiring business is considered an asset.

About Us
Moneris Solution Corporation offers a comprehensive compensation package, including an estimated salary range of $115,000 - $145,000 per year, depending on location and experience. Our Total Rewards Program also includes bonuses, flexible benefits, and RRSP matching & defined contribution pension plan. We prioritize employee well-being through various initiatives, such as unlimited access to Coursera, an Educational Assistance Program, and an Employee Assistance Program. If you are passionate about delivering exceptional customer experiences and leading high-performing teams, we encourage you to apply.

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