Administrative Leader for Student Services
2 weeks ago
The Administrative Leader for Student Services is responsible for the day-to-day management and operations of a unit or service team, ensuring high service levels and standards are met. The incumbent must ensure the College is in compliance with College, provincial and federal policies, and reporting requirements.
Main Responsibilities:- Develops, monitors, and implements objectives to achieve departmental goals to support the College strategic plan;
- Manages and plans the day-to-day operations of the unit, ensuring consistency of practice and maintenance of excellent service levels;
- Ensures personnel are following current policies and procedures and processes are executed promptly and efficiently;
- Ensures process compliance with external agencies, such as government agencies and funding organizations;
- Maintains currency with institutional and government policies and procedures;
- Identifies, evaluates, reviews, implements and assesses changes to improve and/or streamline services and business process and policies;
- Implements and maintains communication strategies to inform students, faculty, staff, secondary schools, donors and other organizations about College programs.
- Established professional credibility as evidenced by a baccalaureate degree from an accredited post-secondary institution;
- A minimum of three years of supervisory and leadership experience in administering student financial aid & awards, advising, and/or customer service operations, preferably in a public post-secondary educational institution, including strong working knowledge and experience with Registrarial operations such as financial aid, scholarships and awards, advising, etc.
- A minimum of two years supervisory experience in a unionized environment;
- Demonstrated ability to supervise and lead including the ability to mentor and develop staff;
- Extensive knowledge of government student financial aid regulations and issues of compliance within Canadian post-secondary education;
- Demonstrated ability to interpret and apply policies and regulations;
- Demonstrated ability to model appropriate professional, ethical and collaborative behaviours consistent with the responsibilities of this position;
- Demonstrated ability in customer/student services and dealing in stressful, often emotionally charged situations;
- Demonstrated mature judgment and initiative;
- Excellent planning, organizational and administrative skills;
- Excellent knowledge of and ability to troubleshoot issues associated with student information systems;
- Demonstrated exceptional research, quantitative, and computer skills, including considerable knowledge of database applications (e.g. Student Information Systems, excel, tableau, etc.);
- Demonstrated organizational, analytical, decision-making and problem-solving skills and a track record of resolving diverse and complex problems;
- Demonstrated skill in the design and development of training documentations;
- Experience in business workflow design and business process improvements; and
- Demonstrated abilities that align with the Douglas College Core Competency Framework.
Salary Range: $90,000 - $110,000 per year
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