Information Technology Specialist

4 weeks ago


Markham, Ontario, Canada Roca Networks Inc. Full time

Roca Networks Inc. is seeking a skilled Information Technology Specialist to join our team. As a key member of our technical support team, you will be responsible for providing assistance to users experiencing difficulties with computer systems and software. Your expertise in networking software, hardware, and security will be essential in resolving complex technical issues and ensuring the smooth operation of our systems.

Key responsibilities include:

  • Responding to user inquiries and providing technical support via phone, email, or in-person
  • Resolving technical issues related to computer systems, software, and network infrastructure
  • Collaborating with other technical teams to identify and implement solutions to technical problems
  • Providing training and guidance to users on the use of computer systems and software
  • Participating in the design and implementation of new systems and technologies

Requirements:

  • Bachelor's degree in Computer Science, Information Technology, or related field
  • 2+ years of experience in technical support or a related field
  • Excellent communication and problem-solving skills
  • Ability to work in a fast-paced environment and prioritize multiple tasks

As a Technical Support Analyst at Roca Networks Inc., you will have the opportunity to work with a talented team of professionals and contribute to the development of innovative solutions. If you are a motivated and detail-oriented individual with a passion for technology, we encourage you to apply for this exciting opportunity.



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