Information Technology Specialist

4 weeks ago


Markham, Ontario, Canada Roca Networks Inc. Full time

Roca Networks Inc. is seeking a skilled Information Technology Specialist to join our team. As a key member of our technical support team, you will be responsible for providing top-notch assistance to our clients. Your primary duties will include responding to user inquiries, troubleshooting technical issues, and providing training and guidance to users. You will also be responsible for maintaining a problems and solutions log, participating in the redesign of applications and software, and providing business systems, network, and Internet support.

Key Responsibilities:

  • Respond to user inquiries and provide technical support
  • Troubleshoot technical issues and provide solutions
  • Provide training and guidance to users
  • Maintain a problems and solutions log
  • Participate in the redesign of applications and software
  • Provide business systems, network, and Internet support

Requirements:

  • 2 years of experience in a technical support role
  • Strong knowledge of networking software and hardware
  • Excellent communication and problem-solving skills
  • Ability to work in a fast-paced environment

What We Offer:

  • A competitive salary and benefits package
  • The opportunity to work with a dynamic and growing company
  • A collaborative and supportive work environment

How to Apply:

If you are a motivated and detail-oriented individual with a passion for technology, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your experience and qualifications.



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