Information Technology Specialist

4 weeks ago


Markham, Ontario, Canada Roca Networks Inc. Full time
Job Summary

Roca Networks Inc. is seeking a highly skilled Information Technology Specialist to join our team. As a key member of our IT department, you will be responsible for providing technical support and assistance to our employees.

Key Responsibilities
  • Respond to user inquiries and provide technical assistance via phone, email, or in-person.
  • Diagnose and resolve technical issues related to computer hardware, software, and network connectivity.
  • Collaborate with other IT staff to resolve complex technical issues and implement new technologies.
  • Provide training and guidance to employees on the use of new software and systems.
  • Participate in the development and implementation of IT policies and procedures.
Requirements
  • Bachelor's degree in Computer Science, Information Technology, or related field.
  • 2-3 years of experience in a technical support role.
  • Excellent communication and problem-solving skills.
  • Ability to work in a fast-paced environment and prioritize multiple tasks.
Preferred Qualifications
  • Experience with network administration and security.
  • Knowledge of desktop applications and operating systems.
  • Ability to work independently and as part of a team.
What We Offer
  • A competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • A dynamic and supportive work environment.


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