Customer Service Representative

2 months ago

Halifax NS, Canada Ascent Halifax Full time

Location: Halifax, Nova Scotia

About Us: Ascent is a sales and marketing agency that partners with leading retail brands and non-profit organizations. Our focus is on delivering exceptional customer service and support while promoting products that make a difference. We’re looking for passionate individuals who thrive in customer-facing roles to join our team as Customer Service Representatives.

Position Overview: As a Customer Service Representative at Ascent, you will be the face of our brand and our clients' brands, ensuring customers have a positive experience with our services and products. You'll be responsible for addressing customer inquiries, resolving issues, and maintaining customer satisfaction. This role provides a unique opportunity to grow professionally in a supportive, fast-paced environment.

Key Responsibilities:

  • Provide exceptional customer service, answering questions and addressing concerns in a friendly and professional manner.
  • Assist customers with product and service inquiries, offering information and guidance.
  • Resolve customer issues promptly and effectively, ensuring a high level of satisfaction.
  • Maintain a thorough understanding of the products and services offered to provide accurate and detailed information.
  • Record and manage customer interactions, feedback, and resolutions.
  • Collaborate with sales teams to enhance customer experiences and improve service delivery.

Qualifications:

  • Excellent communication and interpersonal skills with a strong customer-first approach.
  • Previous customer service experience is preferred but not required; full training is provided.
  • Ability to handle multiple tasks and problem-solve in a fast-paced environment.
  • Strong attention to detail and organizational skills.
  • Positive attitude, patience, and the ability to work well with diverse groups of people.

Why Join Us:

  • Comprehensive training and ongoing professional development.
  • A friendly and inclusive team culture with opportunities for growth.
  • Work with leading brands and gain valuable experience in customer service and client relations.
  • Opportunities to advance within the company.

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