IT Application Support Specialist

4 days ago

Halifax, Nova Scotia, Canada Emera Inc Full time
Job Title: IT Application Support Analyst

We are seeking a highly skilled IT Application Support Analyst to join our IT Business Support team in a full-time permanent position. As a key member of our team, you will be responsible for analyzing, implementing, and maintaining computer systems that achieve the service levels established for designated customers.

Key Responsibilities:
  • Troubleshoot and resolve application problems in a timely and quality manner
  • Manage and execute application change using standard change management methodologies
  • Answer customer questions regarding product usage and provide proactive application monitoring
  • Complete application system administration requests in a timely and quality manner
  • Recognize and identify potential areas where existing business policies and procedures require change, or where new ones need to be developed, and make recommendations
  • Manage application support issues using standard tracking tools, log customer questions, and track issues through to completion
  • Ensure effective use of application security and controls by communicating application policies, procedures, and practices to the application users
  • Perform project and operational tasks with good overall quality, while being able to prioritize work to meet deadlines
  • Interact with vendors to resolve application problems and research information
  • Maintain relationships with business partners and system users
  • Support customer reporting requests
  • Provide rotational on-call after-hours support
Requirements:
  • University degree or diploma in a computer related discipline
  • Between two and five years' experience in client facing support roles
  • Understanding and experience utilizing best practice information technology incident and request management processes
  • Experience and knowledge supporting technologies or processes such as Incident Management, Request Management, Change Management, SQL, data retrieval and analysis, Strong analytical and problem solving skills, Strong interpersonal and communications skills
  • Working knowledge and experience with the following would be an asset: AS400 / iSeries Systems, Scripting / programming knowledge, Billing Applications, Customer Information Applications, Meter Data Management Applications, ITIL Foundations training, Integrated application environments, Project execution and implementation, Documentation and knowledge transfer skills
What We Offer:
  • Flexibility: Hybrid work model
  • Health & Wellbeing: A comprehensive benefits plan, 24/7 access to virtual health care services for you and your family through Dialogue, access to a free on-site fitness centre, Employee and Family Assistance Program, parental leave top-up plan and wellness benefits
  • Grow Your Career: Opportunities to advance within and between our affiliate companies, a focus on employee development and available sponsored education programs
  • Community Engagement & Care: Corporate investments in the places where our people live and work, mentoring opportunities, fundraising-matching, volunteer programs, various committees and employee resource groups, and scholarships for children of employees
  • Competitive Compensation: Short-term incentive plans and a Defined Contribution Pension Plan

We are an equal opportunities employer and welcome applications from all qualified candidates. We are committed to diversity, equity, and inclusion and encourage applications from underrepresented groups. If you are passionate about working in a dynamic and innovative environment, we encourage you to apply.

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