IT Support Specialist

2 months ago

Halifax, Nova Scotia, Canada Emera Inc Full time
Job Title: IT Support Specialist

We are seeking a highly skilled IT Support Specialist to join our team at Emera Inc. As an IT Support Specialist, you will be responsible for analyzing, implementing, and maintaining computer systems that achieve the service levels established for designated customers.

Key Responsibilities:
  • Analyze and implement computer systems to meet customer service levels
  • Maintain a thorough understanding of all application-related business processes
  • Provide proactive application monitoring and support
  • Recognize and identify potential areas for process improvement and make recommendations
  • Manage application support issues using standard tracking tools
  • Ensure effective use of application security and controls
  • Perform project and operational tasks with good overall quality
Requirements:
  • University degree or diploma in a computer-related discipline
  • Between two and five years' experience in client-facing support roles
  • Understanding and experience utilizing best practice information technology incident and request management processes
  • SQL, data retrieval, and analysis skills
  • Working knowledge and experience with scripting/programming languages, billing applications, and meter data management applications
What We Offer:
  • A comprehensive benefits plan
  • 24/7 access to virtual health care services
  • Access to a free on-site fitness centre
  • Employee and Family Assistance Program
  • Parental leave top-up plan and wellness benefits
  • Short-term incentive plans and a Defined Contribution Pension Plan

We are an inclusive and respectful workplace where everyone is welcomed and supported. Your experience and perspective will help us to safely deliver cleaner, more reliable energy to our customers.

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