IT Application Support Specialist

1 month ago

Halifax, Nova Scotia, Canada Emera Inc Full time
Job Title: IT Application Support Analyst

We are seeking a highly skilled IT Application Support Analyst to join our team at Emera Inc. As a key member of our IT Customer Experience Team, you will play a critical role in supporting our Advanced Metering Infrastructure (AMI) solution.

Key Responsibilities:
  • Implement, configure, and maintain software applications that support NSP's AMI solution.
  • Troubleshoot, resolve, and document application issues.
  • Manage and execute application changes using standard change management methodologies.
  • Complete application system administration requests in a timely and quality manner.
  • Develop and execute technical test cases.
  • Develop and implement proactive application monitoring processes and application health checks.
  • Ensure effective use of application security and controls by implementing application policies, procedures, and practices to the application solution layer.
  • Interact with vendors to resolve application issues and research information.
  • Develop, review, and deliver knowledge to technology peers.
  • Work with operational vendor support services to resolve issues.
Requirements:
  • University degree or diploma in a computer-related discipline.
  • Between two- and five years of experience working within technology project implementations.
  • Experience and knowledge supporting technologies or processes such as.Net, JMS, EJBs, and Oracle WebLogic.
  • Experience with applications that use REST APIs and SOAP.
  • Enterprise-level software implementation.
  • Strong analytical and problem-solving skills.
  • Strong interpersonal, communication, and technical writing skills.
  • Windows and Unix operating systems.
  • Bash/PowerShell Scripting.
  • SQL, data retrieval, and analysis.
Preferred Qualifications:
  • Itron OpenWay Operations Center solutions.
  • Meter Data Management applications.
  • Data reporting applications.
  • Billing Applications.
  • Integrated application environments.
  • ITIL processes.

We offer a comprehensive benefits plan, 24/7 access to virtual health care services, access to a free on-site fitness centre, Employee and Family Assistance Program, parental leave top-up plan, and wellness benefits. Opportunities to advance within and between our affiliate companies, a focus on employee development, and available sponsored education programs are also available.

We are committed to diversity, equity, and inclusion and encourage applications from all qualified candidates, including persons who identify as racially visible, Indigenous, persons with disabilities, women in underrepresented roles, and members of the 2SLGBTQ+ community.

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