Customer Service Ambassador
3 weeks ago
The Concierge role at Aspira Stonebridge Crossing Retirement Living is a critical position that impacts the lives of residents and ignites the warmth of human connection.
This is a Permanent Casual (On-Call) position that requires shift availability from 7:30am-4:00pm.
As a Concierge, your typical day will involve:
Responding to all resident and visitor enquiries in a diplomatic manner, utilizing problem-solving and complaint resolution skills.
Promoting excellent customer service in all personal interactions with visitors, families, residents, and team members.
Greeting all visitors to the building and ensuring their needs are addressed in a pleasant and unhurried fashion.
Providing clerical and computer support to all managers as requested.
Completing required records to support cash transactions related to the sale of guest and team member meal vouchers/tickets.
Performing other duties as assigned.
Requirements:
Completion of grade 12 education.
Excellent verbal and written communication skills.
Positive attitude and proven customer service skills through related work experience.
Proven organizational skills and ability to multitask.
Must demonstrate computer proficiency with MS Office, specifically Excel, Word, and PowerPoint.
All applicants must successfully pass the prescribed Vulnerable Sector Check.
Bonus Points:
Additional applied courses, i.e., office administration preferred.
Aspira Stonebridge Crossing Retirement Living is committed to employment equity, diversity, and inclusion in the workplace. In accordance with provincial regulations, upon request, support will be provided for accommodations throughout the recruitment, selection, and assessment process.
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