Customer Service Ambassador

1 week ago


Saskatoon, Saskatchewan, Canada GoodLife Fitness Full time
Customer Service Representative (Motivator)

Meet the Motivator:

The Motivator is a vital member of our GoodLife Fitness team, playing a key role in ensuring a positive and engaging experience for our members. As the first point of contact for many, the Motivator sets the tone for our club's atmosphere, creating a welcoming and clean environment that fosters success and achievement.

Key Responsibilities:

  • Deliver exceptional customer service and create a warm, approachable atmosphere for all members and guests.
  • Manage the front desk, checking in members, handling calls, and directing potential members with appointments or walk-ins.
  • Support members on the floor with questions about equipment and services, showcasing in-depth knowledge of our offerings.
  • Provide personalized assistance, resolving issues, updating member information, and selling memberships, services, and products.
  • Participate in ongoing training and development to enhance skills and advance in their career.
  • Maintain a clean and organized environment, completing tasks as required to ensure excellent member experience.

Requirements:

  • CPR-A & AED Certification
  • Smart Tan certification within 3 months of employment
  • Excellent interpersonal skills, with the ability to build rapport and establish trust with members
  • Strong customer focus, dedication to meeting expectations, and a willingness to improve products and services
  • Team-oriented, willing to assist and support colleagues, and contribute to a positive team dynamic
  • Approachable, pleasant, and gracious, with the ability to put others at ease
  • Knowledge of the fitness industry and excellent communication skills

What We Offer:

  • Ongoing training and development to enhance skills and advance in their career
  • Competitive total rewards package
  • Free fitness membership
  • A fun and energetic atmosphere to come to every day

Compensation:

$15.75 - $17.25

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