Customer Service Ambassador
2 days ago
Role Overview
The Motivator role at GoodLife Fitness is a pivotal position that sets the tone for an exceptional member experience. As a front desk expert, you will be responsible for creating a welcoming and inclusive environment that encourages members to achieve their fitness goals.
Key Responsibilities
- Be the first point of contact for members and potential members, providing a warm and professional greeting.
- Check members in for their workouts and direct potential members to the appropriate services.
- Handle incoming calls efficiently, answering the phone within three rings and taking messages or booking appointments.
- Assist members on the floor with questions about the FitFix and Cardio machines.
- Develop in-depth knowledge of memberships and club services to effectively sell these products when opportunities arise.
- Utilize systems to efficiently answer member questions, resolve issues, and make updates to member information.
- Provide Fit-Fix Starter sessions for new and current members.
- Complete club runs and cleaning tasks to maintain cleanliness standards.
- Participate in ongoing training and development to ensure a long and successful career path.
- Attend monthly meetings to stay informed and engaged.
Requirements
- CPR-A & AED Certification
- Smart Tan certification within 3 months of employment
- Excellent communication and interpersonal skills
- Customer service focus and ability to fully understand and embody company culture
- Proficiency in computer systems
- Previous customer service and sales experience an asset
Benefits
- Ongoing training and development
- Career advancement opportunities
- Competitive Total Rewards Package
- FREE Fitness membership
- Fun and energetic work environment
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