Vice President of Client Services

1 month ago

Toronto, Ontario, Canada Broadridge Full time
Job Title: Vice President of Client Services

About the Role:

We are seeking a highly experienced and skilled Vice President of Client Services to lead our Enterprise Accounts team. As a key member of our leadership team, you will be responsible for ensuring exceptional customer service delivery and client satisfaction.

Key Responsibilities:

  • Lead Client Services in a multi-client product investment management environment.
  • Develop and implement client service strategies to improve our NPS (net promoter score).
  • Monitor and report on key performance indicators to ensure consistent and high-quality service delivery.
  • Partner with the Sales and Account Management teams to provide business support, control expenses, and establish contracted service levels.
  • Stay up to date on industry trends and best practices in client services, investment management, and financial services in the Canadian marketplace.

Requirements:

  • Bachelor's degree in business, finance, or a related field; MBA preferred.
  • Proven track record of leadership in building and managing high-performing teams, setting strategic direction, and overseeing day-to-day operations.
  • Exceptional communication and interpersonal skills, facilitating effective collaboration with clients, internal stakeholders, and senior leadership.
  • Extensive experience in client relationship-building, retention, and satisfaction.
  • Comprehensive understanding of the Canadian wealth management industry, including regulatory requirements and industry trends.
  • Proficient in both Canadian official languages English and French would be considered an asset.

What We Offer:

Broadridge is a leading provider of technology and operations solutions for the financial services industry. We offer a dynamic and supportive work environment, competitive compensation and benefits package, and opportunities for professional growth and development.

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