Vendor Relations Manager
3 days ago
At Aviva, we're seeking a skilled and experienced professional to join our Claims Procurement Team as a Vendor Relations Manager. This role is critical to the success of our supply chain, and we're looking for someone who can drive performance and mitigate risk.
Key Responsibilities:
- Establish and maintain strong relationships with suppliers and stakeholders to ensure timely completion of vendor management framework tasks and activities.
- Manage contractual risks and compliance to obligations and service levels, and remediate any risk or performance findings.
- Develop and implement vendor performance scorecarding and performance reviews to drive improvement and accountability.
- Track and mitigate supply chain operational and information security risk, and coordinate with stakeholders to develop operational reporting to support tracking of key measures.
- Support procurement and business to review and establish new vendor services, service levels, discounts, and pricing as needed.
- Act as a Subject Matter Expert to support supplier sourcing activities and interact with national accounts as required.
- Participate in department evaluations to assess efficiency and financial opportunities, and participate in new project development review meetings to support delivery of Claims priorities.
- Reduce spend and increase vendor quality and efficiency, and regularly evaluate and assess vendor relationships and contracts to ensure value, quality, and innovation.
- Provide oversight and leadership into service delivery and projects, and identify and execute on cost reduction opportunities.
- Participate in risk and governance reviews and manage remediation activities, and review supply chain compliance and coordinate with business and Vendor Governance to find opportunities for improvement.
- Negotiate and reach agreement with suppliers/vendors.
Requirements:
- PMAC or equivalent.
- MBA.
- Project Management Skills.
- Understanding of finance fundamentals.
- CIP, FCIP, or CRM is an asset.
- Bilingual French/English preferred.
- Quality improvement experience (i.e. PMM, Lean Six Sigma).
- A university degree in business, finance, or other related field.
- 3-5 years of strong vendor management and risk experience of both commodity and services.
- Demonstrable record of delivering major and sustainable financial savings.
- Proven track record of implementation and execution of value-driven projects.
- Commercial awareness and business acuity (contract development through to execution).
- Strong experience in financial analytical skills.
- Problem-solving skills.
- Ability to work independently and take initiative.
- Time management, prioritization.
- Excellent presentation and communication skills at executive level.
- Strong knowledge and understanding of Aviva Claims structure and processes.
- Demonstrates sophisticated interpersonal skills.
- Is service-oriented, self-motivated, goal-oriented, and works well in teams.
- Advanced relationship management skills.
- Demonstrates courage and self-confidence.
- Demonstrates ability to mediate conflict/issue resolution with ability to identify alternative solutions.
- Actively demonstrates Aviva values in action.
What We Offer:
- Competitive rewards package including base compensation, eligibility for annual bonus, retirement savings, share plan, health benefits, personal wellness, and volunteer opportunities.
- Our vacation package starts at 4 weeks + the opportunity to buy an extra week.
- Exceptional Career Development opportunities.
- We'll support your professional development education.
- Hybrid working model.
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