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Vendor Management Specialist
2 months ago
Job Summary:
The Vendor Management Specialist plays a crucial role in driving sales, enhancing service delivery, and managing vendor relationships within the contact centre environment.
Key Responsibilities:
- Maintain strong relationships with external vendors providing services to the contact centre.
- Align strategies and goals with organisational objectives.
- Monitor vendor performance and address issues promptly.
- Optimise sales performance and enhance service quality.
- Collaborate with cross-functional teams to execute loyalty initiatives.
- Set and monitor expense, unit, and revenue targets.
- Analyse customer feedback to identify improvement opportunities.
- Track financial performance metrics and report to senior management.
- Establish and enforce Service Level Agreements (SLAs).
- Analyse and improve quality of service based on performance metrics.
Requirements:
- Effective communication skills with internal teams and senior management.
- Proficiency in data analysis for decision-making.
- Leadership qualities to motivate teams.
- Experience in vendor relationship management.
- Financial acumen in managing budgets effectively.
- Commitment to exceptional customer service.
- Problem-solving skills and process improvement abilities.
- Track record of achieving targets in a dynamic environment.
- Strong teamwork and collaboration skills.
About Enercare:
Enercare is an equal opportunity employer, committed to diversity and inclusion in the workplace. We welcome and encourage applications from all qualified individuals regardless of background.
