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Group Vendor Manager II

2 months ago

Markham, Ontario, Canada Meloche Monnex Inc. Full time
Job Summary

We are seeking a highly skilled Vendor Management Specialist to join our team at TD Insurance. As a key member of our procurement team, you will be responsible for developing and executing effective vendor management strategies to drive business growth and improve customer satisfaction.

Key Responsibilities
  • Develop and implement vendor performance management initiatives to drive value for TD Insurance customers, employees, and shareholders.
  • Collaborate with strategic sourcing and claims operational leadership to ensure compliance with TD risk and expense policies and procedures.
  • Lead a team of Regional Vendor Management professionals to manage third-party business arrangements with our general contracting network and reinspection personnel.
  • Grow team expertise to align with business/enterprise demand and direction, assessing team skills and capabilities to continually improve value delivery.
  • Provide ongoing feedback and performance reviews, coaching, and developing employees to ensure performance management activities are undertaken and completed for all team members.
  • Share knowledge, information, skills, and subject matter expertise among the team, ensuring timely communication of issues and fostering good working relationships with other functions and teams.
  • Ensure all customer needs are considered during sourcing activities, obtaining sign-off from key stakeholders when major decisions are made or contracts are awarded.
  • Build and maintain strong, mutually beneficial relationships with key vendors for TD Insurance.
  • Ensure the prompt and thorough resolution of all customer issues, recommending improvements that arise from monitoring and tracking customer issues.
  • Act as the primary interface with the business, leading, influencing, or intervening in vendor negotiations on behalf of internal clients when necessary.
  • Develop and maintain a good understanding of assigned business units, their objectives, and upcoming projects to communicate better options and alternatives.
  • Develop project/program plans and/or quality assurance measures where applicable, managing all activities related to respective functions.
  • Manage processes associated with the implementation of newly sourced vendors and/or quality assurance/corporate program initiatives.
  • Manage key relationships, internal stakeholders, and/or external suppliers to enhance support to end customers and identify process improvement opportunities where appropriate.
  • Support management requests for reporting based on various performance measures/data unique to the sourcing environment.
  • Develop vendor performance scorecard reports, monitoring adherence to established standards and processes, and conducting performance reviews with suppliers as required.
  • Network with industry peers and internal end users to keep abreast of industry trends, benchmarking, and comparing practices to ensure corporate programs remain effective and current.
  • Oversee the measurement of customer service levels within the vendor program.
  • Share/Provide industry and/or department expertise with internal and external business partners.
Requirements
  • Bachelor's degree
  • Minimum 5 years of work experience in vendor management, project management, risk management, general contracting, and/or claims handling, with proven people leadership and management experience
  • Ability to think strategically, a forward thinker who sees opportunities not problems, will challenge the status quo, and continually look for a better way to execute with excellence
  • Demonstrated leadership and management ability is vital, the ability to persuade by printed and spoken word is critical
  • A proven collaborative approach to problem-solving, decision-making, and communication
  • Effective communications skills, including facilitation, consultation, negotiation, persuasion, and presentations
  • Demonstrated ability to motivate, coach, counsel, and train staff at a senior managerial level
  • Strong team player, works well under pressure, and ability to deal effectively with change
  • Strong organizational and time management skills
  • Occasional travel will be required
About Us

As part of TD Bank Group, one of Canada's largest financial institutions, at TD Insurance, we care for Canadian families, making it easy to get the best advice, protection, and support in their moments of need, always.

TD Insurance offers a wide range of products, including General Insurance and Life and Health. More than four million customers count on us.

As the largest direct-to-consumer insurer in Canada, we are always innovating and providing exciting and rewarding career opportunities for our Canada-wide workforce.

Total Rewards Package

Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs.

Additional Information

We're delighted that you're considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we're committed to providing the support our colleagues need to thrive both at work and at home.

Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements.

Colleague Development

If you're interested in a specific career path or are looking to build certain skills, we want to help you succeed. You'll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities.

Whether you have a passion for helping customers and want to expand your experience, or you want to coach and inspire your colleagues, there are many different career paths within our organization at TD – and we're committed to helping you identify opportunities that support your goals.

Training & Onboarding

We will provide training and onboarding sessions to ensure that you've got everything you need to succeed in your new role.

Interview Process

We'll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation

Your accessibility is important to us. Please let us know if you'd like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.