Data Governance Manager
3 weeks ago
We are seeking a highly skilled Data Governance Manager to oversee the performance of our Business Process Outsourcing (BPO) vendor. The successful candidate will be responsible for ensuring high-quality service delivery, compliance with contractual obligations, and the implementation of robust data governance practices.
Key Responsibilities- Oversee the day-to-day operations of the BPO vendor, ensuring adherence to service level agreements (SLAs) and key performance indicators (KPIs).
- Conduct regular performance reviews and provide feedback to the vendor to drive continuous improvement.
- Handle escalations and resolve any issues related to vendor performance or service delivery.
- Ensure the accuracy, completeness, and consistency of customer information records through regular audits and quality checks.
- Implement and monitor data cleansing processes to identify and rectify data anomalies, duplications, and inaccuracies.
- Collaborate with internal stakeholders to define data quality standards and metrics.
- Develop, implement, and enforce data governance policies and procedures to ensure the proper management and use of customer data.
- Work with the vendor to ensure compliance with data governance standards and best practices.
- Promote a culture of data stewardship and accountability within the organization and the vendor.
- Identify opportunities for process enhancements to improve the efficiency and effectiveness of data cleansing and governance activities.
- Develop and maintain regular reporting on vendor performance, including metrics on data quality, process efficiency, and compliance with data governance policies.
- Analyze performance data to identify trends, root causes of issues, and areas for improvement.
- Present findings and recommendations to senior management.
- Ensure vendor compliance with regulatory requirements, company policies, and industry standards.
- Conduct regular risk assessments and implement mitigation strategies to address potential risks associated with outsourced data processes.
- Maintain documentation and records of vendor performance, compliance activities, and data governance policies.
- Negotiate contract terms, renewals, and amendments with the vendor as needed.
- Bachelor's degree in Business Administration, Information Management, or a related field.
- ~3+ years of experience in vendor management, preferably in a BPO environment.
- ~3+ years in managing operational teams within a customer experience environment.
- ~3-5 years experience in building, leading and managing implementing data quality and data governance processes with thorough knowledge of data and hierarchy builds.
- ~ Strong understanding of data quality principles, data governance frameworks, and regulatory requirements across multiple platforms.
- ~ Strong organizational skills and the ability to manage multiple priorities in a fast-paced environment.
- ~ Proficiency in using data management tools and software, such as Microsoft Excel, SQL, and data governance tools.
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Data Governance Manager
7 days ago
Markham, Ontario, Canada Accoravillage Full timeJob Title: Data Governance ManagerProudly Canadian-owned, Enercare is committed to providing the best services, solutions and advice to make customer's homes as comfortable as they can be.We are committed to operating in an environmentally responsible way, including keeping as much waste out of landfills as possible, and giving back to the communities where...
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Data Governance Manager
7 days ago
Markham, Ontario, Canada Accoravillage Full timeJob Title: Data Governance ManagerProudly Canadian-owned, Enercare is committed to providing the best services, solutions and advice to make customer's homes as comfortable as they can be.We are committed to operating in an environmentally responsible way, including keeping as much waste out of landfills as possible, and giving back to the communities where...
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Data Governance Manager
7 days ago
Markham, Ontario, Canada Accoravillage Full timeJob Title: Data Governance ManagerProudly Canadian-owned, Enercare is committed to providing the best services, solutions and advice to make customer's homes as comfortable as they can be.We are committed to operating in an environmentally responsible way, including keeping as much waste out of landfills as possible, and giving back to the communities where...
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Data Governance Manager
1 week ago
Markham, Ontario, Canada Accoravillage Full timeJob Title: Data Governance ManagerProudly Canadian-owned, Enercare is committed to providing the best services, solutions and advice to make customer's homes as comfortable as they can be.We are committed to operating in an environmentally responsible way, including keeping as much waste out of landfills as possible, and giving back to the communities where...
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Data Governance Manager
2 weeks ago
Markham, Ontario, Canada Enercare Full timeAbout the Role:The Data Governance Manager will be responsible for overseeing and managing the performance of a Business Process Outsourcing (BPO) vendor that specializes in data cleansing of customer information records and developing and enforcing data governance policies. The role involves ensuring high-quality service delivery, compliance with...
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Data Governance Manager
2 weeks ago
Markham, Ontario, Canada Enercare Full timeAbout the Role:The Data Governance Manager will be responsible for overseeing and managing the performance of a Business Process Outsourcing (BPO) vendor that specializes in data cleansing of customer information records and developing and enforcing data governance policies. The role involves ensuring high-quality service delivery, compliance with...
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Data Governance Manager
2 weeks ago
Markham, Ontario, Canada Enercare Full timeAbout the Role:The Data Governance Manager will be responsible for overseeing and managing the performance of a Business Process Outsourcing (BPO) vendor that specializes in data cleansing of customer information records and developing and enforcing data governance policies. The role involves ensuring high-quality service delivery, compliance with...
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Data Governance Manager
2 weeks ago
Markham, Ontario, Canada Enercare Full timeAbout the Role:The Data Governance Manager will be responsible for overseeing and managing the performance of a Business Process Outsourcing (BPO) vendor that specializes in data cleansing of customer information records and developing and enforcing data governance policies. The role involves ensuring high-quality service delivery, compliance with...
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Data Governance Manager
2 weeks ago
Markham, Ontario, Canada Enercare Inc. Full timeAbout the RoleWe are seeking a highly skilled Data Governance Manager to join our team at Enercare Inc. as a Manager - BPO Vendor and Data Quality. This is a critical role that requires a strong understanding of data quality principles, data governance frameworks, and regulatory requirements.Key ResponsibilitiesPartner with Channels: Collaborate with...
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Data Governance Manager
3 weeks ago
Markham, Ontario, Canada Enercare Inc. Full timeAbout the RoleWe are seeking a highly skilled Data Governance Manager to join our team at Enercare Inc. as a Manager - BPO Vendor and Data Quality. This is a critical role that requires a strong understanding of data quality principles, data governance frameworks, and regulatory requirements.Key ResponsibilitiesPartner with Channels: Collaborate with...
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Data Governance Specialist
1 week ago
Markham, Ontario, Canada Enercare Inc. Full timeAbout the RoleEnercare Inc. is a leading provider of home and commercial services in Canada, with a strong commitment to energy efficiency and sustainability. We are seeking a highly skilled Data Governance Specialist to join our team and play a key role in ensuring the accuracy and integrity of our customer information records.Key ResponsibilitiesPartner...
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Data Governance Specialist
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Markham, Ontario, Canada Searchlabs Full timeJob Summary:We are seeking a highly skilled Data Governance Specialist to oversee data governance for Enterprise Data at SearchLabs. As a key member of our team, you will collaborate with stakeholders to ensure data integrity, security, and accessibility.Key Responsibilities:Define access requirements and establish data policies to ensure data quality and...
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Data Governance Specialist
2 weeks ago
Markham, Ontario, Canada Searchlabs Full timeJob Summary:We are seeking a highly skilled Data Governance Specialist to oversee data governance for Enterprise Data at SearchLabs. As a key member of our team, you will collaborate with stakeholders to ensure data integrity, security, and accessibility.Key Responsibilities:Define access requirements and establish data policies to ensure data quality and...
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Data Governance Manager
2 weeks ago
Markham, Ontario, Canada Accoravillage Full timeAbout AccoravillageAccoravillage is a leading provider of home and commercial services and energy solutions. We are committed to delivering exceptional customer experiences and operating in an environmentally responsible way.Job SummaryThe Manager - BPO Vendor and Data Quality will be responsible for overseeing and managing the performance of a Business...
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Data Governance Manager
2 weeks ago
Markham, Ontario, Canada Accoravillage Full timeAbout AccoravillageAccoravillage is a leading provider of home and commercial services and energy solutions. We are committed to delivering exceptional customer experiences and operating in an environmentally responsible way.Job SummaryThe Manager - BPO Vendor and Data Quality will be responsible for overseeing and managing the performance of a Business...
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Data Governance Specialist
7 days ago
Markham, Ontario, Canada Searchlabs Full timeJob Title: Data Governance SpecialistAt SearchLabs, we are seeking a highly skilled Data Governance Specialist to oversee the management of Enterprise Data. This role involves collaborating with stakeholders to ensure data integrity, security, and accessibility.Key Responsibilities:Define access requirements and establish data policiesResolve quality issues...
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Data Governance Specialist
7 days ago
Markham, Ontario, Canada Searchlabs Full timeJob Title: Data Governance SpecialistAt SearchLabs, we are seeking a highly skilled Data Governance Specialist to oversee the management of Enterprise Data. This role involves collaborating with stakeholders to ensure data integrity, security, and accessibility.Key Responsibilities:Define access requirements and establish data policiesResolve quality issues...
