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Service Delivery Manager

2 months ago

Kitchener, Ontario, Canada BearCom Canada Full time
Service Management Coordinator

About the Role:

We are seeking a highly skilled Service Management Coordinator to join our team at BearCom Canada. As a key member of our technical services team, you will be responsible for managing a team of technicians and installers, providing leadership and guidance to ensure the successful delivery of our services.

Key Responsibilities:

  • Manage a complex program environment, providing leadership to a diverse team of technicians and installers.
  • Direct all phases of technical and service programs from inception through completion.
  • Participate in customer site walks to determine optimum systems and network design.
  • Work directly with customers and prospects to seek, design, propose, and secure service contracts.
  • Coordinate recruitment and hiring of technical staff, assign training programs, and deliver personnel performance assessments.
  • Assume responsibility for the cost, scheduling, and technical performance of company programs or subsystems of major programs.
  • Negotiate customer contracts and contract changes.

Requirements:

  • 5+ years of experience in technical/service management in the wireless industry or similar experience.
  • Knowledge of and experience with a network of vendor resources.
  • Management of Sales Engineers and complex project implementations.
  • Valid driver's license and proof of insurance.

What We Offer:

  • Medical, dental, and vision insurance, including family coverage.
  • Long-term disability insurance.
  • On-site parking.
  • Virtual healthcare.

Equal Opportunities Employer:

BearCom Canada is an equal opportunities employer and welcomes applications from diverse candidates. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other disability protected by law.