Operational Excellence Manager
6 days ago
Hamilton Child and Family Supports is a not-for-profit charitable organization established in 1894, committed to the well-being and protection of children. We value diversity and promote equity, striving to build a workforce that reflects the community we serve.
Salary Range$89,631 - $109,048 (34 hours per week)
Job DescriptionWe are seeking a skilled Quality Assurance Supervisor to provide expertise in quality assurance accountability and continuous improvement. The successful candidate will ensure high-quality data and information is available for informed decision-making, while developing data structures to mitigate organizational risk.
Main Responsibilities- Develop and refine key performance indicators to measure strategic goals and objectives.
- Lead the development of timely and accurate reports for management, including customized reports.
- Ensure data analysis related to operational efficiency and effectiveness of service delivery.
- Oversee research and evaluation, including research ethics applications and literature reviews.
- Assist in implementing service practices ensuring public accountability.
- Experience in business analysis, statistics, and research techniques, with program evaluation experience preferred.
- Knowledge of child welfare business practice, legislation, and CAS programs and services.
- Excellent knowledge of quality assurance theory and best practices.
- Familiarity with statistical software, database applications, and Business Intelligence tools.
Hamilton Child and Family Supports is committed to a culture of inclusiveness and diversity, providing barrier-free and accessible employment practices. All employees are expected to demonstrate respect, empathy, and accountability to our clients and each other.
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