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Housing Support Specialist

2 months ago

Victoria, British Columbia, Canada Pacifica Housing Full time
About the Role

Pacifica Housing is seeking a dedicated and compassionate Housing Support Worker to join our team. As a key member of our Supportive Housing programs, you will provide comprehensive ongoing support services to tenants, empowering them to achieve their goals and succeed in their housing journey.

Key Responsibilities
  • Deliver person-centered support services and programs following a "housing first" philosophy to tenants as part of a dedicated team;
  • Follow prescribed policies and procedures associated with Property Management;
  • Support tenants through a PSR approach;
  • Advocate on behalf of tenants with community agencies;
  • Provide individualized, person-centred support to tenants, including:
  • Preparing, documenting, implementing, monitoring and evaluating personalized support plans with each tenant;
  • Monitoring client mental health and substance use and determining when to provide additional support;
  • Encouraging and facilitating tenant participation in decision-making regarding housing and support policies and practices;
  • Providing life skills training such as meal preparation, housekeeping, personal care and personal self-management skills;
  • Supervising and supporting tenant participation in the community volunteer program;
  • Liaising and actively planning with community resources including Assertive Community Treatment (ACT) teams, mental health and health care practitioners, police and emergency services;
  • Providing support for a wide variety of on-site and off-site programming including life skills and recreational activities; attends appointments with tenants such as medical, psychiatric, counseling etc. (building specific);
  • Providing support to tenants experiencing health issues including end of life support;
  • Advocating for tenants who are experiencing oppression, stigmatization and/or discrimination within the community;
  • Providing transition support for tenants moving in or out of supportive housing.
  • Performing administrative responsibilities, including:
  • Assisting the Manager with the development of protocols, policies, procedures and/or proposals;
  • Participating in community meetings including coordinating individual case conferences.
Requirements
  • Training and/or education in a related human/social service field is an asset;
  • Conflict resolution/crisis prevention training and experience is an asset;
  • Recent and related experience preferably in the non-profit housing sector or in a related social service field;
  • Demonstrated experience working with populations impacted by substance use and mental health challenges, homelessness, and/or other barriers to stable housing;
  • Proficient in MS Office programs including Word, Outlook and Excel;
  • Food Safe Certification or equivalent is required;
  • Naloxone administration training is required.
What We Offer
  • A minimum six (6) percent vacation accrual rate;
  • An excellent benefits package and union pension plan for permanent staff working 20+ hours per week (includes extended health and dental, life insurance, and more);
  • Wellness time for permanent staff working 20+ hours per week. Or up to 5 paid wellness days a year for casual and temporary employees after 3 months of continued employment;
  • Organization and individual training opportunities.

Pacifica Housing is an equal opportunities employer and welcomes applications from diverse candidates. We are committed to creating a safe and inclusive work environment for all employees. If you are passionate about making a difference in the lives of others, we encourage you to apply for this exciting opportunity.