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Receptionist (Full-time) - The Waterford

2 months ago

Delta, British Columbia, Canada Century Group Full time

About the Role

The Receptionist is a key member of our team, responsible for providing exceptional customer service and administrative support to our residents and staff. As a Receptionist, you will be the first point of contact for visitors and will be responsible for ensuring the safety and well-being of our residents.

Key Responsibilities

  • Greets and directs visitors, handles daily tenant requests and inquiries, and maintains a welcoming atmosphere.
  • Performs various typing and computer duties, including responding to emails, preparing correspondence, and maintaining resident records.
  • Sorts and distributes incoming and outgoing mail, receives or directs all deliveries or returns, and maintains a secure and organized environment.
  • Coordinates move-in and out activities, including elevator lock-off and key distribution, and assists with familiarizing new residents with the building and its amenities.
  • Maintains communication logs, resident lists, and information, and ensures accurate and up-to-date records.
  • Assists with administrative tasks, including scanning, matching, and processing invoices for review and payment.
  • Maintains office supplies, implements purchasing and inventory control policies, and ensures a well-stocked and organized office environment.
  • Coordinates events, such as movies and activities, and ensures equipment is available and set up for residents.
  • Coordinates morning resident safety checks, tray service requests, maintenance and housekeeping work orders, and other related activities.
  • Types and distributes meeting minutes, as requested, and maintains confidentiality and discretion when handling sensitive information.
  • Familiarity with fire and emergency procedures and ability to act as the Fire Warden when situations dictate.
  • Responds to health, fire, resident, maintenance, or other emergencies in accordance with policy and procedures.
  • Completes security checks of the building between 11:00 pm and 7:00 am (night shift only).
  • Reports any concerns regarding the health or well-being of residents and maintenance staff.
  • Completes incident reports and manages resident interactions with grace, tact, and confidentiality.
  • Assists with dining room and laundry tasks, as schedule permits.
  • Ensures common areas on the main floor are neat and tidy at all times.
  • Ensures office equipment and supplies are used and stored in a safe and efficient manner.
  • Reports any unsafe or faulty equipment to the General Manager.
  • Maintains resident rights of privacy and confidentiality, except in the proper operation of the business.
  • Maintains a current knowledge of and complies with all community policies and procedures.
  • Performs other related duties as assigned.

Requirements

  • Minimum Grade 12 and Receptionist or Administrative Assistant training from a recognized business program/school required or an equivalent combination of education, training, and experience.
  • Minimum of two (2) years recent office experience, preferably in a receptionist role and in a seniors environment.
  • Demonstrated computer skills, including proficiency using Google apps such as Google Docs, Sheets, and basic accounting skills.
  • Current Level One First Aid required.

About Us

Bria Communities is a private, locally-owned group of retirement living residences in Langley and Tsawwassen. We offer two supportive options where seniors enjoy lives enriched with purpose, friendship, and happiness—independent living and long-term BriaCareTM Centres. Our mission is to work together to create safe and vibrant communities where choices are valued and seniors live active and purposeful lives.