Receptionist (Full-time) - The Waterford

4 weeks ago

Delta, British Columbia, Canada Century Group Full time
Job Title: Receptionist (Full-time)

Join our team at The Waterford, a retirement living residence in Tsawwassen, as a Receptionist (Full-time). As a key member of our front desk team, you will be responsible for providing exceptional customer service to our residents, their families, and visitors.

Key Responsibilities:
  • Greets and directs visitors, handles daily tenant requests and inquiries, and maintains a safe and welcoming environment.
  • Performs various administrative tasks, including typing, computer work, and filing, to ensure the smooth operation of our community.
  • Sorts and distributes incoming and outgoing mail, receives or directs all deliveries or returns, and maintains accurate records.
  • Coordinates move-in and out activities, including elevator lock-off and key distribution, and assists with familiarizing new residents with our community.
  • Assists in maintaining resident lists and information, resident service accounts, and other related records.
  • Responsible for maintaining various accounts for guest and staff meals, scanning, matching, and processing invoices for review and payment.
  • Maintains office supplies by implementing purchasing, ordering, and inventory control policies and procedures.
  • Coordinates events, such as movies, cards, and other activities, with the Recreation team to ensure a engaging and enjoyable experience for our residents.
  • Coordinates morning resident safety checks, tray service requests, maintenance and housekeeping work orders, tuck shop purchases, key distribution, and other related activities.
  • Types and distributes minutes of management and staff committee meetings, such as Occupational Health and Safety and staff meetings, as requested.
  • Familiarity with fire and emergency procedures and ability to act as the Fire Warden when situations dictate. Responds to health, fire, resident, maintenance, or other emergencies in accordance with policy and procedures.
  • Completes security checks of the building between 11:00 pm and 7:00 am (night shift only).
  • Reports any concerns regarding the health or well-being of residents and maintenance.
  • Completes incident reports and manages resident interactions with grace, tact, and confidentiality.
  • Assists with dining room and laundry tasks if schedule permits.
  • Ensures common areas on the main floor are neat and tidy at all times.
  • Ensures office equipment and supplies are used and stored in a safe and efficient manner.
  • Reports any unsafe or faulty equipment to the General Manager.
  • Maintains resident rights of privacy and confidentiality, except in the proper operation of the business.
  • Maintains a current knowledge of and complies with all community policies and procedures.
  • Performs other related duties as assigned.
Requirements:
  • Minimum Grade 12 and Receptionist or Administrative Assistant training from a recognized business program/school required or an equivalent combination of education, training, and experience.
  • Minimum of two (2) years recent office experience, preferably in a receptionist role and in a seniors environment.
  • Demonstrated computer skills, including proficiency using Google apps such as Google Docs, Sheets. Basic accounting skills.
  • Current Level One First Aid required.
Perks:
  • Competitive Extended Medical & Dental Benefits.
  • Team Building Events throughout the year.
  • Bria Summer Family BBQ & Bria Holiday Party.
  • Club 16 / She's Fit Gym Corporate Discount Rate.
  • PNE / Playland Company Discount Code.
  • Sun Run & BMO Marathon Company sponsored.
  • Perkopolis.
  • Free Onsite annual Flu-Shot.
Bria Communities Gives Back:

Our mission is to work together to create safe and vibrant communities where choices are valued, and seniors live active and purposeful lives. This mission also applies to our work in the larger community, where we seek to encourage, educate, and enhance the lives of seniors who call Metro Vancouver home.

If you love interacting with and getting to know seniors, have exemplary customer service skills, and really want to make a difference in the lives of our residents, we want to hear from you. Please submit your resume and a cover letter outlining how your education and experience has prepared you for this position.

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