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Quality Assurance Engineer

2 months ago

Ingersoll, Ontario, Canada Adecco Canada Full time
Job Description

Adecco Canada is seeking a Quality Resident Engineer to join our team. As a Quality Resident Engineer, you will be responsible for ensuring the quality of products and services, and for identifying and resolving quality issues.

Key Responsibilities:
  • Engineering for Incoming Materials: Verify incoming materials conform to documented requirements, prepare incoming inspection instructions and equipment operation instructions, and ensure that nonconforming material is segregated or moved to an area responsible for necessary repairs and then another inspection before use in a Lean manufacturing environment.
  • Ensure Proper Communication and Overall Customer Satisfaction: Ensure that all communication with customers is clear and effective, and that customer satisfaction is maintained at all times.
  • Link Between the Customer and Assembly Plants: Provide a link between the customer and assembly plants, ensuring that all quality issues are addressed in a timely and effective manner.
  • Provide Knowledge and Expertise of Customer Processes to Personnel and Vice Versa: Provide knowledge and expertise of customer processes to personnel, and vice versa, to ensure that all quality issues are addressed in a timely and effective manner.
  • Proactive Line Walks (Audit of Assembly Process): Conduct proactive line walks to audit the assembly process and identify any quality issues.
  • Monitor Where Parts Are and Ensure Parts Are Handled and Installed Properly: Monitor where parts are and ensure that they are handled and installed properly.
  • Examine Contents and Compare with Records: Examine contents and compare with records, such as manifests, invoices, or orders, to verify accuracy of incoming or outgoing shipment.
  • Provide Technical Support and Review Items with Line Operators, Quality Engineers, Quality Managers: Provide technical support and review items with line operators, quality engineers, and quality managers to maintain and improve product quality.
  • Provide Issues Resolution (8D) to the Customer: Provide issues resolution (8D) to the customer, ensuring that all quality issues are addressed in a timely and effective manner.
  • Minimize Impact on Customer Satisfaction and Customer Ratings: Minimize impact on customer satisfaction and customer ratings by ensuring that all quality issues are addressed in a timely and effective manner.
  • Facilitate Communication to Address Customer Concerns and Leverage with Other Customers: Facilitate communication to address customer concerns and leverage with other customers through the QRE base.
  • Support Pre-Production, Launch and Production, as Required, at Customer Assembly Plants: Support pre-production, launch and production, as required, at customer assembly plants.
  • Support Warranty and JD Power Activities, as Required: Support warranty and JD Power activities, as required.
  • Support Visits and Meetings at the Customer, Providing Quality/Warranty Issues, as Required: Support visits and meetings at the customer, providing quality/warranty issues, as required.
  • Coordinate Quality and/or Engineering Issues that May Jeopardize the Customer: Coordinate quality and/or engineering issues that may jeopardize the customer.
  • QC/RMA Requests: Coordinate QC/RMA requests, including return of suspect parts for analysis.
  • Sorting Activities Coordination: Coordinate sorting activities.
  • Control Clean Point at Customer for Quality Complaints or Engineering Change Introductions: Control clean point at customer for quality complaints or engineering change introductions, responsible for new material sample approval.
  • Inspect Suspect Part Tables Line Side: Inspect suspect part tables line side.
  • Review Suspect Parts in In-Coming Quality Crib: Review suspect parts in in-coming quality crib.
  • Support to Customer with Problem Solving Activities: Support to customer with problem solving activities.
  • Coordinate Quality and/or Engineering Issues that May Jeopardize the Customer: Coordinate quality and/or engineering issues that may jeopardize the customer.
  • Manage and Coordinate Customer PPM (Parts per Million), Cost Recovery and Supplier Warranty Indicators through Daily, Weekly, and Monthly Reports: Manage and coordinate customer PPM (Parts per Million), cost recovery and supplier warranty indicators through daily, weekly, and monthly reports.