Team Leader and Operations Manager

2 weeks ago


La Ronge, Canada Federated Co-operatives Limited Full time

Role Overview:

The Team Leader and Operations Manager plays a critical role in supporting Lake Country Co-operative's vision, mission, values, and safety principles. This position is responsible for providing legendary service at all touchpoints through various communication channels.

Key Responsibilities:

  • Lead a culture of safety and maximize operational efficiency
  • Effectively manage the development and direction of the reporting team members
  • Oversee the sales, margins, expenses, inventory, and sales for the department
  • Provide training to gas bar clerks for all store duties and for opening and closing procedures
  • Be familiar with and adhere to Lake Country Co-op policies such as selling of age restricted items and all government regulations relating to tobacco and lottery
  • Complete all necessary daily reports as required including daily cash up and reconciliations
  • Support and follow the Asset Protection and Safety Management systems, policies, procedures and train gas bar clerks accordingly
  • Ensure the department is displaying, stocking, and rotating merchandise as per company policy and standard with a focus on maintaining image and brand standards
  • Perform minor repairs to assets as required

Working Relationships:

This role reports to the Community Operations Advisor and is a key participant in initiating, developing, and executing plans and policies to ensure continued growth in sales, service, and customer satisfaction.

Requirements:

  • Completed grade 12 or have a combination of relevant experience
  • 3+ years of retail sales experience in a supervisory role, especially in the Co-operative Retailing System (CRS) is preferred
  • Strong leadership, interpersonal and communication skills and the ability to successfully motivate and work with team members
  • Honest and trustworthy, results-orientated, and strive to be the best in what you do
  • Experience with C-Store/Gas Bar operations and general merchandise items
  • Attentive to detail and have strong cash management skills
  • Must be willing to obtain propane dispenser & WHMIS certifications
  • Strong analytical and problem-solving skills, effective planner, and superb time management skills
  • Point of Sale experience and ability to work in a fast-paced, guest-facing environment
  • Available for day travel within the Lake Country Co-op trading area to attend seminars, meetings, training programs and other events
  • Ability to plan and organize own work and that of others, supervise others, and delegate to others
  • Valid Class 5 license and reliable vehicle for daily trips from Air Ronge to La Ronge

What We Offer:

Lake Country Co-op offers a competitive salary, comprehensive benefits package including flex days and a flexible spending account, and an employer-matched pension plan. We encourage learning opportunities, teamwork, and innovation, and we believe in working together to provide an exceptional experience to customers and members.


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