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Customer Experience Coordinator

2 months ago

Windsor, Ontario, Canada Rafih Auto Group Full time

Job Summary:

Rafih Auto Group is seeking a highly skilled Booking Services Coordinator to join our team. As a key member of our organization, you will be responsible for providing exceptional customer service and ensuring a seamless booking experience for our clients.

Key Responsibilities:

  • Appointment Scheduling: Coordinate and schedule appointments for customers, ensuring timely and efficient service.
  • Customer Expectations Management: Manage customer expectations and provide solutions to any issues that may arise.
  • Product Education and Upselling: Educate customers on our products and services, and provide opportunities for upselling and cross-selling.
  • Database Management: Maintain accurate and up-to-date records of customer interactions and bookings.
  • Conflict Resolution: Resolve any conflicts or issues that may arise with customers in a professional and courteous manner.

Requirements:

  • Familiarity with CDK & EPC systems (a plus)
  • Ability to thrive in a fast-paced environment
  • Pleasant and energetic communication style
  • Attention to detail
  • Strong multitasking capabilities
  • Resilience in high-pressure situations
  • Skills in conflict resolution
  • Exceptionally organized with a great personality
  • Focus on customer satisfaction and CSI results

Benefits:

  • Dental, Disability, Extended Health, Life, and Vision Insurance
  • Competitive salary and bonus structure
  • Opportunities for career growth and development

Work Environment:

Rafih Auto Group is a dynamic and fast-paced organization that values its employees and provides a supportive and inclusive work environment.

Preferred Qualifications:

  • Secondary School Diploma or equivalent
  • Front desk or administrative experience (1 year minimum)

Location:

Rafih Auto Group