Customer Experience Manager

2 weeks ago


Windsor, Ontario, Canada Movati Athletic Full time
About the Role

We are seeking a highly motivated and people-oriented supervisor to join our Member Experience team at Movati Athletic. As a key member of our team, you will play a vital role in delivering an exceptional experience to our members and guests.

Key Responsibilities
  • Act as a delegate to the Experience Manager, providing coaching and motivation to staff to achieve sales goals and targets.
  • Match each new member's unique needs, interests, and goals with the right Club products, services, and people.
  • Ensure members and guests feel welcomed and receive the best experience possible from the moment they walk in our doors.
  • Manage and resolve any concerns, answer questions regarding membership, and provide excellent customer service.
  • Work a variety of shifts, including early mornings, days, afternoons, and weekends.
Requirements

We are looking for individuals with 2+ years of related customer experience and 1+ years of sales experience. You should be able to articulate how you have achieved sales success and delivered meaningful customer growth in your past experiences.

What We Offer

We offer a competitive total compensation package, including an industry-leading base salary, commission, group benefits, complimentary membership, and leadership training to help you grow and develop in your career.

We are committed to providing a work environment that is inclusive and accessible to all candidates. Accommodations are available on request for candidates taking part in all aspects of the selection process.



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