Operations Director

3 weeks ago


Parkland County, Canada Amazon Canada Fulfillment Services, ULC. Full time

About the Role

We are looking for an experienced Operations Director to lead our team of salaried and hourly talent. In this role, you will be responsible for engaging your team during their shifts to maintain the highest levels of safety, quality, attendance, and performance. You will provide your team with the tools needed for success and drive improvements in productivity and efficiency through data-driven decisions and analytical problem-solving. You will also play a key role in maintaining our customer expectations to ensure customer orders are delivered at the right time, to the right location.

Our fulfillment network launches new Operations sites every year, providing various opportunities for your professional growth. We hire Operations Directors based on location preference and the business' current openings.

Key Responsibilities

  • Support, mentor, and motivate your salaried and hourly workforce
  • Lead large-scope projects with site and regional impact
  • Build and execute productivity plans through forecast reviews, determining productivity requirements, and partnering with other Leaders to load balance
  • Manage safety, quality, productivity, and customer delivery promises
  • Collaborate with all support teams including Safety, Engineering, Loss Prevention, Quality Assurance, Human Resources to develop plans to meet business objectives
  • Lift up to 49 pounds and frequently push, pull, squat, bend, and reach
  • Stand/walk for up to 12 hours during shifts
  • Work in an environment where the noise level varies and can be loud
  • Work in an environment that is subject to variable temperatures and weather (delivery stations include outside loading departments)
  • Continuously climb and descend stairs (applies to sites with stairs)

Basic Qualifications

  • 3+ years of employee and performance management experience
  • Bachelor's degree or equivalent, or 2+ years of Amazon (blue badge/FTE) experience
  • Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays
  • Professional proficiency in both English and Ukrainian languages

Preferred Qualifications

  • 1+ years of performance metrics, process improvement or lean techniques experience


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