Restaurant Operations Director
5 days ago
About the Role: We are seeking a highly skilled Restaurant Operations Director to join our team at Subway. As a key member of our operations team, you will be responsible for overseeing the day-to-day activities of our restaurant and ensuring that we deliver exceptional customer service.
Key Responsibilities:
- Determine the type of services to be offered and implement operational procedures that align with our company's goals and objectives.
- Conduct performance reviews to ensure that all staff members are meeting their targets and providing excellent customer service.
- Organize and maintain inventory levels to ensure that we have sufficient stock to meet customer demand.
- Ensure that health and safety regulations are followed at all times, and that our restaurant is maintained in a clean and hygienic condition.
- Negotiate arrangements with suppliers for food and other supplies to ensure that we get the best possible deals.
- Negotiate with clients for catering or use of facilities to increase revenue and grow our business.
- Participate in marketing plans and implementation to promote our brand and attract new customers.
- Address customer complaints or concerns in a professional and courteous manner.
- Provide excellent customer service to ensure that our customers leave our restaurant feeling satisfied and valued.
- Plan, organize, direct, control, and evaluate daily operations to ensure that they are running smoothly and efficiently.
Supervision: The successful candidate will supervise a team of 5-10 people and provide guidance and support to help them achieve their full potential.
Work Conditions and Physical Capabilities: This role requires the ability to work in a fast-paced environment and under pressure, while maintaining attention to detail and physical stamina to stand for extended periods. You must also be able to handle repetitive tasks and a large workload, and be willing to work overtime as required.
Personal Suitability: To be successful in this role, you must possess excellent interpersonal skills, be organized, reliable, and a team player. You must also have a client-focused approach, be accurate, efficient, and flexible, with excellent oral and written communication skills.
Estimated Salary: $45,000 - $55,000 per annum, depending on experience.
Work Language: English
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