Technical Support Specialist

3 weeks ago


Oakville, Ontario, Canada Paul Gupta & Associates Full time

User Support Technician Job Description

Key Responsibilities:

  • Respond to users experiencing difficulties with computer systems and equipment.
  • Consult user guides, technical manuals and other documents to research and implement solutions.
  • Provide advice and training to users in response to identified difficulties.
  • Collect, organize and maintain a problems and solutions log for use by other technical support analysts.
  • Participate in the redesign of applications and other software.
  • Supervise other technical support workers in this group.
  • Provide business systems, network and Internet support to users in response to identified difficulties.
  • Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software.

Requirements:

  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment.
  • Strong problem-solving and analytical skills.
  • Ability to work under pressure and meet tight deadlines.
  • Manual dexterity and attention to detail.
  • Ability to distinguish between colours and sounds.
  • Ability to sit, stand, walk, and perform other physical activities.

Work Environment:

The User Support Technician will work in a dynamic and fast-paced environment, providing technical support to users in a variety of settings.

Paul Gupta & Associates is an equal opportunities employer and welcomes applications from diverse candidates.



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