Custodial Operations Manager

4 weeks ago

Mississauga, Ontario, Canada Dexterra Group Full time

Job Title: Custodial Operations Manager

About the Role:

The Custodial Operations Manager will be responsible for overseeing the day-to-day cleaning operations of the Terminal buildings and surrounding areas. This includes ensuring a high standard of cleanliness, prioritizing and responding to requests, and supervising staff.

Key Responsibilities:

  • Provide a high standard of cleanliness throughout the Terminal Buildings
  • Prioritize and respond to all IOCC/SSO and client requests
  • Supervise and direct staff, including daily allocation of duties and checking of work
  • Promote Health and Safety within the team and raise awareness of appropriate regulations
  • Report any deficiencies to the IOCC/SSO's/client in a timely fashion
  • Maintain records and submit reports concerning personnel, equipment, supplies, and general non-routine activities
  • Ensure effective and economical use of cleaning materials and equipment
  • Ensure adequate supplies of cleaning materials and equipment are available to staff as required
  • As part of the team, take delivery of cleaning products/equipment and relocate to relevant storage areas and take necessary action to correct any equipment in need of repair or replacement
  • Completes all necessary supervisory training
  • Organizes and delivers training to frontline staff, including specialized cleaning
  • Monitors, documents, and ensures the ongoing training of all personnel
  • Ensures additional follow-up reviews of training for all new hires
  • Initial investigation and reporting of absences
  • Reorganize staff schedules to cover areas during holidays, sickness, and changes in weather conditions
  • Set an example for associates to follow by incorporating safe work practices in all aspects of their activities and abiding by the clients & company's safety policies and procedures
  • Complete Employee injury reports, offers modified work as necessary, and follow up on employee status
  • Investigate incidents/injuries/near misses to determine root cause and immediately implement any corrective actions
  • Investigate any incidents between employees, including but not limited to, violence in the workplace and harassment allegations
  • Ensure safety devices and PPE are available and properly utilized
  • Ensure use of Technology by frontline staff is being used
  • Ensure prescribed technology for daily supervisor tasks, reporting, and auditing are used as required
  • Motivate and encourage staff to work efficiently and achieve a high standard of work
  • Recommend various personnel actions, including but not limited to, attendance monitoring, progressive discipline, new hire probationary reviews, and assists with annual performance appraisals
  • Liaise with tenants and GTAA building services in the absence of the Assistant Manager
  • Maintain confidentiality at all times in respect of company and employee-related matters and to prevent disclosure of confidential or sensitive information
  • Perform all other miscellaneous job-related duties as assigned from time to time

Requirements:

  • Previous experience in a cleaning environment
  • Previous experience supervising a team
  • Customer and client-focused
  • The ability to implement and adhere to standards and procedures
  • Health and Safety experience, including understanding the Supervisor's responsibilities under OHSA
  • Basic office skills, including but not limited to, email, word, excel
  • Ability to use IOS Technology base platforms
  • Good interpersonal skills
  • Smart appearance and professional manner
  • Resilience, with the ability to work under pressure
  • Demonstrate a high level of discretion and confidentiality
  • Motivate, develop, and direct people as they work; able to manage own time and the time of others
  • Able to understand information given and to convey information effectively to employees
  • Use equipment and materials as appropriate to the task
  • Adapt to operational changes as required/instructed by management from time-to-time
  • Ability to manage multiple priorities and execute tasks with minimal supervision
  • Able to obtain and maintain a valid Airport RAIC

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