Hotel Receptionist
3 weeks ago
We are seeking a skilled and detail-oriented Hotel Receptionist to join our team at the Inn on the Lake. As a key member of our front desk team, you will be responsible for providing exceptional guest service, handling room reservations, and ensuring a smooth check-in and check-out process.
Key Responsibilities:- Register arriving guests and assign rooms
- Process group arrivals and departures
- Take, cancel and change room reservations
- Provide information on hotel facilities and services
- Provide general information about points of interest in the area
- Process guests' departures, calculate charges and receive payments
- Maintain an inventory of vacancies, reservations and room assignments
- Clerical duties (i.e. faxing, filing, photocopying)
- Answer telephone and relay telephone calls and messages
- Assist clients/guests with special needs
- Perform light housekeeping and cleaning duties
- Provide customer service
- Education: No degree, certificate or diploma
- Experience: Will train
- Work setting: Hotel, motel, resort
- Rural area
- Word processing software
- Central reservation system (CRS)
- Own transportation
- Valid driver's licence
- Public transportation is not available
- Attention to detail
- Fast-paced environment
- Overtime required
- Standing for extended periods
- Work under pressure
- Client focus
- Efficient interpersonal skills
- Flexibility
- Judgement
- Organized
- Reliability
- Team player
- Gratuities
- Work Term: Permanent
- Work Language: English
- Hours: 40 hours per week
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