Help Desk Professional

3 weeks ago


Montreal, Quebec, Canada beBee Professionals Full time
Job Description: Support Advisor

We are seeking a skilled Support Advisor to join our team in Montreal. The successful candidate will be responsible for providing technical support to our customers and helping them to resolve their issues.

Key Responsibilities:

Provide technical support to customers via phone, email, or chat

Troubleshoot and resolve customer issues in a timely and professional manner

Collaborate with internal teams to resolve complex customer issues

Develop and maintain knowledge of our products and services

Requirements:

Bachelor's degree in Computer Science, Information Technology, or a related field

At least 2 years of experience in a customer service or technical support role

Excellent communication and problem-solving skills

Knowledge of customer service principles and practices

Ability to work independently and as part of a team

Proficiency in Microsoft Office Suite

Benefits:

Competitive salary

Comprehensive health benefits

Paid vacation and holidays

Professional development opportunities

Be part of a dynamic team and take your career to the next level

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