Help Desk Professional
3 weeks ago
We are seeking a skilled Support Advisor to join our team in Montreal. The successful candidate will be responsible for providing technical support to our customers and helping them to resolve their issues.
Key Responsibilities:
Provide technical support to customers via phone, email, or chat
Troubleshoot and resolve customer issues in a timely and professional manner
Collaborate with internal teams to resolve complex customer issues
Develop and maintain knowledge of our products and services
Requirements:
Bachelor's degree in Computer Science, Information Technology, or a related field
At least 2 years of experience in a customer service or technical support role
Excellent communication and problem-solving skills
Knowledge of customer service principles and practices
Ability to work independently and as part of a team
Proficiency in Microsoft Office Suite
Benefits:
Competitive salary
Comprehensive health benefits
Paid vacation and holidays
Professional development opportunities
Be part of a dynamic team and take your career to the next level
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