Help Desk Support Specialist

1 month ago


Montreal, Quebec, Canada NavitsPartners Full time
Help Desk Support Coordinator

NavitsPartners is seeking a skilled Help Desk Support Coordinator to join our team.

Key Responsibilities:

  • Provide timely and effective support to users via phone and email.
  • Record and document user details and issue information.
  • Prioritize and manage support requests, escalating to experienced technicians when necessary.
  • Document the support process, including all actions and resolutions.
  • Utilize online resources to aid in troubleshooting.

Required Skills and Experience:

  • Proficiency with Dell and VMware products.
  • Incident response skills.
  • Security experience.
  • Ability to travel to client sites as required.


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