Help Desk Technician

23 hours ago


Montreal, Quebec, Canada Axiom Technologies Full time
About Axiom Technologies

We are a leading global IT services partner, supporting medium to large-scale enterprises with cutting-edge solutions.

Estimated Salary Range

$60,000 - $80,000 per annum

Job Overview

The Desktop Support Officer role at Axiom Technologies is an exciting opportunity for skilled professionals to join our team. As a key member of our support team, you will be responsible for delivering exceptional customer service and technical expertise to resolve software and hardware issues.

Key Responsibilities:
  • Provide timely and accurate assistance to clients via phone, email, or chat to troubleshoot technical issues.
  • Diagnose and resolve computer system problems within agreed time limits, ensuring minimal downtime for clients.
  • Escalate unresolved issues to internal teams as required, while maintaining effective communication with clients throughout the process.
  • Log all issues properly and ensure prompt follow-up with clients to guarantee IT systems are fully functional post-troubleshooting.
Required Skills and Qualifications:
  • At least 2 years of experience in a similar role, preferably in a fast-paced IT environment.
  • Proven track record of troubleshooting and resolving complex technical issues efficiently.
  • Excellent communication and interpersonal skills, with the ability to work effectively with diverse stakeholders.
  • Demonstrated knowledge of Windows operating systems, Microsoft Office tools, and printer support.
  • Basic understanding of Active Directory, Exchange, and SCCM.
Benefits:
  • Opportunity to work with a leading global IT services partner.
  • Competitive salary range and benefits package.
  • Chance to develop your technical skills and expertise in a dynamic team environment.
Ongoing Professional Development:

Axiom Technologies invests in its employees' growth and development, providing opportunities for training and professional certification. Join our team and take the next step in your career



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