Mitigation Technician

4 weeks ago

Hamilton, Ontario, Canada ServiceMaster Restore Full time
Job Title: Sr. Mitigation Technician

ServiceMaster Restore is seeking a highly skilled and experienced Sr. Mitigation Technician to join our team. As a key member of our production team, you will be responsible for managing and conducting various general cleaning services at assigned residential and commercial client sites.

Key Responsibilities:
  • Complete jobs to specifications to customer's satisfaction
  • Manage work assignments within units allocated, and ensure the materials and equipment units taken are recorded on the work orders
  • Inspect the work completed to ensure the job meets ServiceMaster standards and customer requirements
  • Facilitate customer inspection of the job after completion, request customer signs off on the form indicating their satisfaction, and process payment for work completed
  • Handle re-service requests promptly and courteously
  • Maintain all equipment and vehicles to ensure they are in proper working order
  • Keep the interior of the vehicles used neat and clean
  • Attend weekly meetings with production team
  • Attend training workshops as required for the production team
  • Help train new crew helpers/technicians in accordance with ServiceMaster standards
  • Maintain professional conduct and appearance in all client facing activities
  • Establish positive rapport with clients when possible
  • Provide an exceptional level of service that exceeds the expectation of the client
  • Conduct all work in accordance with company safety policies
  • Adherence to all company workplace policies
Requirements:
  • High School Diploma
  • Minimum of four (2) years of experience in cleaning services/restoration services
  • Two (2) years in a supervisory capacity is preferred
  • Valid Class G Ontario Drivers license with no restriction
  • Ability to lift up 50 lbs
  • Willing to take part in on-call rotating schedule
  • Able to work after hours and on Holidays when necessary
Competencies:
  • Accountability - sets standards of performance for self; assumes responsibility and accountability for successfully completing tasks; encourages others to take responsibility.
  • Adaptability – treats new situations or changes as an opportunity for growth; focuses on the benefits of change; speaks positively about the change; modifies behaviour effectively and tries new approach without resistance.
  • Builds Trust and Respect – treats people with dignity, respect, and fairness; listens to others and considers opinions and ideas; shares thoughts, feelings, and rationale for decisions made, operates with integrity.
  • Customer Focus – effectively meets the needs of our customers; both internal and external, builds proactive relationships, takes responsibility for customer satisfaction.
  • Manages Work – manages one's time and resources to ensure work is completed effectively and efficiently; effectively allocates own time to completing tasks, while leveraging available resources; stays focused and prevents distractions from work completion.
  • Problem Solving – develops solutions for work issues by examining root cause of issues, identifying cause and effect, and identifying potential solutions.
  • Quality Standards – sets standards for excellence in work and procedures to achieve high quality, productivity, and efficiencies; checks processes and tasks to ensure high quality output; takes corrective action to correct problems or notifies others of quality issues.
  • Safety Awareness - identifies safety issues/problems and informs the appropriate individual when issues arise; reports unsafe working conditions; makes recommendations for correcting safety and security concerns.
  • Teamwork – contributes to building a positive team environment; supports successes, recognizes accomplishments; provides feedback; exhibits openness to others perspectives; balances responsibilities.

ServiceMaster Restore of Hamilton has implemented a number of policies & procedures to protect our staff and clients from COVID-19. Compensation: $20.00 - $26.00 per hour

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