Mitigation and Production Manager

2 weeks ago

Hamilton, Ontario, Canada ServiceMaster Restore Full time
Job Summary

We are seeking a highly skilled and experienced Mitigation and Production Manager to join our team at ServiceMaster Restore. As a key member of our operations team, you will be responsible for managing and conducting various general cleaning services at assigned residential and commercial client sites.

Key Responsibilities
  • Manage and conduct general cleaning services at assigned client sites, ensuring high-quality results and customer satisfaction.
  • Provide direction and support to assigned Crew Helpers and Technicians, ensuring they have the necessary resources and training to complete tasks effectively.
  • Review work orders daily, communicate with other associates as needed, and ensure that all tasks are completed on time and to the required standard.
  • Inspect materials and equipment prior to leaving the office, ensuring that all necessary items are loaded and ready for use.
  • Participate in the on-call rotation, providing support and assistance to colleagues as needed.
  • Prepare requisitions for materials and equipment needed for pick-up at the end of each working week.
  • Responsible for all aspects of equipment maintenance, cleanliness, and ensuring that ServiceMaster equipment is used to its fullest potential.
  • Complete jobs to specifications, manage work assignments, and ensure that all tasks are recorded on work orders.
  • Inspect work completed to ensure it meets ServiceMaster standards and customer requirements.
  • Facilitate customer inspections, request signatures, and process payments for work completed.
  • Handle re-service requests promptly and courteously, taking a personal interest in providing customer satisfaction.
  • Provide training to Crew Helpers and Technicians to complete jobs in accordance with specifications.
  • Maintain all equipment and vehicles, ensuring they are in proper working order.
  • Keep vehicles neat and clean, and maintain a comprehensive understanding of the business and services offered.
  • Attend weekly meetings with the production team and participate in training workshops as required.
  • Help train new crew helpers/technicians in accordance with ServiceMaster standards.
  • Coordinate ongoing training of production staff in all relevant aspects of production and safety.
  • Maintain professional conduct and appearance in all client-facing activities.
  • Establish positive rapport with clients and provide an exceptional level of service that exceeds their expectations.
  • Conduct all work in accordance with company safety policies and adhere to all company workplace policies.
Requirements
  • High School Diploma required; IICRC Certifications considered an asset.
  • Minimum of four (4) years of experience in cleaning services/restoration services.
  • Two (2) years of supervisory experience preferred.
  • Valid G-Class Driver's License required.
Competencies
  • Accountability - sets standards of performance for self; assumes responsibility and accountability for successfully completing tasks.
  • Adaptability - treats new situations or changes as an opportunity for growth; focuses on the benefits of change.
  • Builds Trust and Respect - treats people with dignity, respect, and fairness; listens to others and considers opinions and ideas.
  • Customer Focus - effectively meets the needs of our customers; builds proactive relationships.
  • Manages Work - manages one's time and resources to ensure work is completed effectively and efficiently.
  • Problem Solving - develops solutions for work issues by examining root cause of issues, identifying cause and effect, and identifying potential solutions.
  • Quality Standards - sets standards for excellence in work and procedures to achieve high quality, productivity, and efficiencies.
  • Safety Awareness - identifies safety issues/problems and informs the appropriate individual when issues arise.
  • Teamwork - contributes to building a positive team environment; supports successes, recognizes accomplishments.

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