Chief Technology Officer

5 days ago


British Columbia, Canada Microserve Full time
Director of IT Job Description

At Microserve, we are a leading provider of technology solutions to public and private sector clients across Western Canada. Our headquarters is in Burnaby, BC, with offices in Victoria, Calgary, and Edmonton. We employ over 550 staff and strive to deliver innovative solutions that meet the evolving needs of our clients.

The Director of IT will lead the efficient delivery of IT services to internal business operations. This role involves overseeing the Business Systems Management (BSM) team, focusing on application support, automation efforts, and high-impact IT initiatives like ERP and Data Warehouse Solutions. The Director will develop IT controls, policies, and procedures related to applications, infrastructure, security, and disaster recovery within the organization.

This position requires partnering with stakeholders to align IT strategies with business objectives, fostering innovation, and ensuring adherence to governance and security standards. Additionally, the Director will drive strategic initiatives utilizing Power Platform tools and Azure technologies to optimize business processes and fuel organizational growth.

Key Responsibilities:
  • Lead and manage the BSM team, including application support for Connectwise, Microsoft Dynamics Finance and Operations, and other Line of Business applications.
  • Oversee the automation team within BSM focused on building PowerApps and automation solutions using Azure Logic Apps and Power Automate to solve business challenges.
  • Implement and manage the Power Platform Center of Excellence to ensure best practices and effective use of Power Platform tools.
  • Supervise the early stages of implementing a new ERP system based on Microsoft Dynamics Finance and Operations and lead the implementation from a technology management and ongoing support perspective.
  • Lead the implementation of a Data Warehouse solution in collaboration with an external vendor, utilizing Azure Data Factory and related technologies.
  • Develop and maintain strong relationships with key stakeholders of each of Microserve's business units to understand individual business needs and drive IT initiatives that align with company goals.
  • Provide strategic direction and leadership for the OE Analytics team, focusing on data and reporting solutions based on Power BI.
  • Partner with Microserve's Managed Services and Professional Services teams for infrastructure-related initiatives and strategic technology projects.
  • Ensure the successful integration and utilization of technology to enhance business processes and support organizational growth.
  • Stay current with technological advancements and industry trends to ensure continuous improvement of IT services and solutions.
  • Work closely with Microserve leadership to plan, design, and implement the overall IT strategy for the organization.
Requirements

This is a highly technical role that requires a Bachelor's degree or diploma in Information Technology, Computer Science, or a related field. A minimum of 10 years of experience in IT management or a similar role is required, with a proven track record of leading successful IT projects.

The ideal candidate will have strong knowledge of automation tools like Azure Logic Apps and Power Automate, as well as experience with Power Platform tools, including PowerApps and Power BI. Proven experience in managing large-scale/high-risk projects like ERP implementations or Data Warehouse projects is also essential.

The selected candidate must possess excellent leadership and team management skills, with the ability to motivate and inspire teams to achieve their best performance. Strong analytical and problem-solving skills, with the ability to make data-driven decisions, are also required.

The estimated salary range for this role is between $120,000 and $180,000 per year, depending on experience and qualifications. The location is Burnaby, BC, with opportunities for remote work.



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