Information Technology Support Specialist

13 hours ago


Vancouver British Columbia, British Columbia, Canada Robert Half Full time

This is an onsite position, and you will be in the office everyday in Downtown Vancouver. Candidates must be in British Columbia to be considered for this role.



In this role, you will be joining a global professional services firm and will work in their office in Downtown Vancouver everyday.



If you have at least 1 year of experience with IT support and working with Office 365, we encourage you to apply



You will be a part of a large IT team, and help manage the IT infrastructure in their Vancouver office. You will support Windows servers and Office 365, and support with Tier 1 - Tier 2 issues.



What you will do and how you will make an impact …



[-] You will provide user support for Office 365 and Windows products. The majority of users are non-technical, so user training may be a big part of your role at times.



[-] You will provide support for Tier 1 - Tier 2 issues. You will troubleshoot hardware and software issues, and some networking issues. For example, issues with Wi-Fi, printers, passwords and access, and more. You will escalate issues when needed.



[-] You will document processes and issues, and manage their inventory.



[-] You will onboard and offboard users, and manage user accounts and access.



Why we are excited about you …



[-] You are an excellent communicator, and have experience working with non-technical users.



[-] You are proactive and curious, and can provide recommendations about future projects and different ways to enhance their IT operations.



[-] You are an IT generalist, and enjoy having a variety of work and responsibilities.



Qualifications



[-] Minimum 1 year of experience in an IT Support / Junior Systems Administrator / similar role



[-] Previous experience working with Office 365 and Windows products



Does this sound like it was written for you? Excellent Please apply and let’s explore this together.



The interview process …



A bit about myself - my name is Tanvi Krishna, and I am a recruitment consultant based in Vancouver, BC. I am constantly working on IT and creative roles, and I am always looking to meet new people.



If you're interested in pursuing this role, please apply to this posting. If you are selected for the next stage, I will contact you for an initial discussion. This will be a chance for us to discuss the job requirements in greater detail, as well as your career goals and preferences for your next position. We can also discuss other opportunities which may fit what you're looking for.



Please feel free to reach out and find me on LinkedIn by searching my name: Tanvi Krishna



Compensation & benefits …



This is a full-time and permanent position that includes a competitive base salary, extended health and dental benefits, and paid vacation.



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