Housekeeping Department Lead

4 days ago

Rama, Canada Gateway Casinos & Entertainment Limited Full time

About the Role

The Housekeeping Supervisor is responsible for overseeing the daily operations of the Housekeeping Department, ensuring the delivery of exceptional guest experiences and maintaining high standards of cleanliness and organization. This role involves supervising a productive team, inspiring them to deliver outstanding results, and maintaining a positive work environment. 

Key Responsibilities

  • Oversee the operations of the Housekeeping Department to ensure productivity objectives and service quality standards are met.
  • Establish and maintain cost-control systems for linen and cleaning supplies inventories.
  • Oversee budgeting, ordering, and receiving of supplies.
  • Inspect and manage the quality of housekeeping services within set timelines.
  • Schedule staff according to productivity standards and forecasted occupancy.
  • Comply and report information on housekeeping activities and expenses.
  • Communicate with Guest Services on the status of guest rooms.
  • Provide training and career development for housekeeping staff.
  • Conduct performance evaluations and provide feedback for employees.
  • Provide input to the department's annual budget and monitor variances against plan.
  • Comply with Hotel Policies and Procedures for security and emergency procedures.

Requirements

  • Minimum 1 year of experience working in a 3 + star hotel as a Housekeeping Supervisor.
  • Previous supervisory experience including scheduling, training, development, performance appraisals, and administering disciplinary actions.
  • Superior people management skills, customer service, conflict resolution skills, and dedication to customer satisfaction.
  • Excellent communication, organizational, and problem-solving skills.
  • Committed to results through flexible scheduling, consistent follow-up, and leadership by example.
  • Highly productive, energetic, attentive to detail, and a positive attitude.

About Gateway Casinos & Entertainment Limited

Gateway celebrates and empowers our team members, who make it all possible. A career at Gateway means working with great people, being recognized for your unique contribution, and career advancement opportunities across our 27 locations. Our employees thrive with ongoing training and leadership programs while working in a dynamic and fun environment. Some of Gateway's proprietary brands include Match Eatery & Public House, Atlas Steak + Fish, and the new Halley's Club. In 2017, Gateway celebrated 25 years in the business of gaming and entertainment in Canada.

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