Housekeeping Manager

2 months ago

Rama, Canada Gateway Casinos & Entertainment Limited Full time

Job Summary

The Housekeeping Supervisor is a key member of the resort's operations team, responsible for ensuring a positive guest experience through effective and efficient support and supervision of property-wide cleaning and laundry, its activities and its resources.

Key Responsibilities

  • Oversee property-wide cleaning operations, including Environmental Services, Hotel Housekeeping, and Laundry departments, to ensure the achievement of departmental objectives and service quality standards.
  • Plan, organize, and monitor daily activities of the team, lead daily pre-shift meetings, and establish and maintain inventories.
  • Ensure quality and cleanliness standards are met by conducting inspections for all indoor and outdoor areas property-wide.
  • Work closely with all departments within operations, communicating day-to-day updates and changes.
  • Perform various duties pertaining to inventory control and assist in ensuring equipment, supplies, amenities, and linen are well-stocked.
  • Schedule staff according to productivity standards and forecasted occupancy, update schedule changes, and prepare daily rosters.
  • Monitor work order systems, ensuring maintenance and cleaning issues are completed for property-wide areas.
  • Manage cleaning assignments using rosters and automated work order systems to ensure staff are properly deployed to accomplish cleaning requirements on each shift.
  • Update the quality and cleaning status of all areas and ensure LMS accurately reflects the status of guestrooms.
  • Collaborate with other department managers to achieve company-wide goals, resolve issues, and promote teamwork.
  • Respond to customer service issues promptly and professionally, lead by example, ensuring team members are providing exceptional service to internal and external guests at all times.
  • Supervise performance management, provide coaching and counseling, assist team members with inquiries and concerns.
  • Participate in recruitment efforts, hiring activities, and staff training programs.
  • Lead a motivating team environment, following company values.
  • Coordinate Lost & Found items, ensuring they are properly documented, stored, retrieved, and discarded.
  • Deliver guest-requested items to rooms and deliver linen as required.
  • Assist with coordinating special projects and deep clean schedules.
  • Maintain a professional appearance, as per company grooming policy.
  • Keep work areas clean and free of safety hazards, debris, and litter.

Requirements

  • Minimum 2 years of experience working as an Environmental and/or Housekeeping Supervisor or higher.
  • Minimum 2 years' experience in a related field, combined with demonstrated supervisory experience with scheduling, training/development, performance management, etc.
  • Experience working in a unionized environment is an asset.
  • Proven superior people management skills, customer service, conflict resolution skills, and dedication to customer satisfaction.
  • Possess excellent communication, organizational, and problem-solving skills.
  • Must be committed to results through flexible scheduling, consistent follow-up, and leadership by example.
  • Must be highly productive, energetic, attentive to detail, and maintain a positive attitude.
  • Must be able to work Day shift, Afternoon shift, and Overnight shift for up to 5 consecutive shifts each week. Must be available to work holidays and weekends.
  • Must have attained or have the ability to attain prior to their start date the proof of completion certificate for the online Supervisor Health & Safety Awareness in 5 Steps program offered through the Ontario Ministry of Labor.

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