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Hummingbird Lodge Team Lead
2 months ago
Location: Hummingbird Lodge & Campground
Department: Hummingbird Lodge & Campground
Reports to: Hummingbird Lodge & Campground Supervisor
Employment Status/Type: Full-time, Seasonal (Nov-April)
Compensation: $ (DOE) alongside further employee perks and benefits.
Job Summary:As a key member of the Hummingbird Lodge team, the Team Lead will oversee and maintain all aspects of accommodation and services, ensuring exceptional guest experiences and efficient resort operations. This role requires strong leadership skills, attention to detail, and the ability to multitask in a fast-paced environment.
Key Responsibilities:- Embody and promote Whitewater's mission statement and values.
- Foster a culture of safety, sustainability, and exceptional customer service.
- Manage reservations, point of contact for camping, RV parking, and suite services.
- Assist with inventory management, maintenance, and waste management.
- Provide exceptional guest experiences, ensuring a welcoming and educational environment.
- Participate in staff training and development.
- Act as Supervisor of the Day, overseeing operations and ensuring compliance with regulations.
- Collaborate with department supervisors and managers to maintain resort standards.
- 1-2 years of leadership experience.
- Strong administrative capabilities, including Microsoft Office suite applications and POS systems.
- Serving it Right certification.
- Food Safe 1 certification (asset).
- Superior time management and multitasking skills.
- Strong leadership and conflict resolution skills.
- Excellent oral and written communication skills.
- Ability to solve problems logically and make decisions in unique situations.
Please note: A criminal record check will be required as part of the hiring process.